Mary Carbaugh
North Tazewell,VA
Summary
Versatile professional with a strong background in customer service and logistics, notably at Henry Schein. Excelled in reducing shipping errors and enhancing customer loyalty through effective communication and attention to detail. Skilled in Microsoft Office and problem-solving, demonstrating a proven track record of improving operational efficiency and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Shipping and Receiving Clerk
Henry Schein
01.2024 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Customer Service Cashier
Rosie's Place
12.2021 - 03.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Dish Network Corp
08.2009 - 06.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
GED -
Graham High School
Bluefield, VASkills
- Attention to Detail
- Self-Motivated and Independent
- Teamwork and Cooperation
- Effective Communication
- Punctual and Reliable
- Shipment Tracking
- Interpersonal Skills
- US Driver's License
- Microsoft Office Suite
- Invoice reconciliation
- Records Management
- Order logging
- Problem-Solving
- Basic Mathematics
Timeline
Shipping and Receiving Clerk
Henry Schein
01.2024 - Current
Customer Service Cashier
Rosie's Place
12.2021 - 03.2023
Customer Service Representative
Dish Network Corp
08.2009 - 06.2014
GED -
Graham High School
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