Summary
Overview
Work History
Education
Skills
Timeline
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Mary Carbonari

Summary

Proven Office Manager with a track record of enhancing operational efficiency at Paul Carbonari/American Family Insurance through expert office management and exceptional customer service. Skilled in data entry and multi-tasking, increased customer satisfaction significantly. Demonstrates strong document management abilities and a knack for maintaining confidentiality, showcasing both hard and soft skills essential for high-paced environments. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Detail-oriented Licensed Agent promoting undeniable talents in relationship building. Engaging and personable to promote a "client first" mentality. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Overview

42
42
years of professional experience

Work History

Office Manager/Licensed Agent Staff

Paul Carbonari/American Family Insurance
01.1982 - 03.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reviewed and updated office policies regularly to ensure compliance with relevant laws and industry standards.
  • Provided exceptional customer service by addressing inquiries quickly and professionally via phone or email correspondence.
  • Maintained detailed records of all office activities as required by licensing authorities for ongoing compliance purposes.
  • Maintained a high level of client satisfaction with timely and accurate communication, addressing concerns promptly.

Licensed Office Trainer

Wm. Mueller Agent/American Family Insurance
03.1992 - 01.2006
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Office Staff

DuPage County Public Defenders Office
01.1986 - 05.1991
  • Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
  • Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
  • Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
  • Maintained a professional appearance at all times while managing reception duties such as greeting visitors warmly, directing them appropriately, and offering refreshments when necessary.
  • Maintained strict confidentiality when handling sensitive employee information or processing payroll tasks according to federal regulations governing privacy protection provisions applicable within the workplace setting.

911 Dispatcher

DuComm
06.1986 - 06.1987
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Answered calls from automatic routing system and took basic information from callers.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.

Data Entry Clerk

U.P.S.
02.1981 - 07.1984
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Verified accuracy of data entered into system to produce error-free reports.

Education

High School Diploma -

Addison Trail H.S.
Addison, Illinois
06.1974

Skills

  • Customer Service
  • Office Management
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Payroll Processing
  • Document Management
  • Clerical Support
  • Mail handling
  • Scheduling
  • Inventory Control

Timeline

Licensed Office Trainer

Wm. Mueller Agent/American Family Insurance
03.1992 - 01.2006

911 Dispatcher

DuComm
06.1986 - 06.1987

Office Staff

DuPage County Public Defenders Office
01.1986 - 05.1991

Office Manager/Licensed Agent Staff

Paul Carbonari/American Family Insurance
01.1982 - 03.2023

Data Entry Clerk

U.P.S.
02.1981 - 07.1984

High School Diploma -

Addison Trail H.S.

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Mary Carbonari