Mary Cardenas
North Hollywood,CA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
17
17
years of professional experience
2
2
English/Spanish
3
3
years of post-secondary education
Work History
Recruitment Specialist
American Mobile Healthcare
San Diego, CA
01.2021 - 01.2023
- Recruited medical professionals for travel nurse opportunities
- Oversaw the processing of online applications and addressed inquiries from clinicians who were interested in booking travel nurse contracts
- Exceeded monthly sales goals and provided exceptional customer service by effectively utilizing the Salesforce platform to follow up with client referrals.
- Reviewed resumes and selected qualified applicants for further evaluation.
- Utilized Salesforce platform, answered phone/email inquires, performed lead follow-ups and processed freind referrral applications and issued referral bonuses for qualified clinicians.
- Provided guidance on career development opportunities within the organization.
Customer Service Representative
Capital Brands LLC
Northridge, CA
01.2015 - 12.2016
- Upsell products, provide order status on mail orders
- Take phone payments and process orders
- Initiate investigation on lost package orders with USPS
- Educate customer on maintenance of their kitchen appliance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Learned and adapted quickly to new technology and software applications.
Insurance Representative
21st Century Insurance
Woodland Hills, CA
06.2006 - 12.2009
- Answer incoming calls, provide coverage reviews, provide car insurance quotes, de-escalation, process, issue split policies, ran DMV records, issued SR-22's, upsell renters/homeowners/umbrella insurance, process online payments.
- Investigated and resolved customer inquiries pertaining to insurance policies.
- Conducted regular reviews of existing policies to ensure they remain up-to-date with current industry regulations.
- Maintained accurate records of customer interactions and policy information.
- Provided advice on the best types of insurance policies for customers based on their needs.
- Prepared reports detailing monthly sales activity as well as any changes in client portfolio.
- Assisted customers in completing necessary forms and documents related to new or updated policies.
- Researched and responded to customer complaints about their insurance coverage.
Education
Diploma - General Studies
Burbank High School
Burbank, CA 09.1992 - 06.1995
Skills
- Resume Screening
- Candidate Sourcing
- Workforce Planning
- Interviewing techniques
- Candidate pipeline development
- Applicant Tracking Systems
- Retention management
- Problem-solving abilities
- Time management abilities
- Goal Setting
- Conflict Resolution
- Applicant Qualification
- Organizational Skills
- Teamwork and Collaboration
- Problem-solving aptitude
- Customer Support
- Technical Troubleshooting
- Staff Training
- Sales Support
- Sales expertise
- Account Servicing
- Needs analysis
- Inbound and Outbound Calling
- Call Management
- Data Entry
- Microsoft Outlook
- Warranty Service
- Active Listening
- Customer Relationship Management (CRM)
- Complaint Handling
- Service Upselling
- Retail sales customer service
- Senior leadership support
- Microsoft Excel
- Technical Support
- Microsoft Office Suite
References
Available upon request
Languages
Spanish
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
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