Mary Cardona
Lutz,FL
Summary
Reliable Executive Administrative Assistant with focused attention on detail, accuracy and business impact. Keeps reports and communications well organized. Expertise in Microsoft Office and QuickBooks software.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Fedca Scrap Recycling
05.2021 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Administrative Assistant
Sigmagas SAS.
01.2017 - 03.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Call Agent
Telemart Pereira
01.2016 - 12.2016
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Administrative Assistant
Ecodiseno Arqtutectura Alternativa
01.2015 - 12.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Dental Receptionist
Odontoral
02.2011 - 12.2014
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
- Assisted with medical coding and billing tasks.
Education
Accounting Assistant - Accounting
Politécnico
Pereira, Colombia01-2016
Skills
- Data entry
- Computer skills
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- File organization
- Computer proficiency
- Documentation and recordkeeping
- Database entry
- Invoice processing
- Bookkeeping
Languages
English
Limited Working
Timeline
Administrative Assistant
Fedca Scrap Recycling
05.2021 - Current
Administrative Assistant
Sigmagas SAS.
01.2017 - 03.2018
Call Agent
Telemart Pereira
01.2016 - 12.2016
Administrative Assistant
Ecodiseno Arqtutectura Alternativa
01.2015 - 12.2016
Dental Receptionist
Odontoral
02.2011 - 12.2014
Accounting Assistant - Accounting
Politécnico
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