Mary Carnes
Henrico,VA
Summary
Experienced with animal handling, medical assistance, and client communication. Utilizes skills in patient monitoring, medication administration, and maintaining clean facilities. Knowledge of veterinary protocols and procedures ensures quality care and operational efficiency.
Overview
9
9
years of professional experience
Work History
Vet Assistant
Vetco Clinics Affordable Pet Healthcare
Chester , VA
01.2025 - Current
- Coordinated vaccination schedules and reminders, improving compliance rates through proactive client communication initiatives.
- Managed patient intake processes by accurately updating records and ensuring all necessary information was collected.
- Trained new vet assistants on clinic procedures, emphasizing safety protocols and effective patient handling techniques.
- Fostered positive relationships with clients through educational materials on preventive care measures for their pets'' wellbeing.
- Boosted vaccination compliance rates by following up with clients to remind them of upcoming appointments and necessary booster shots.
- Assisted veterinarians during examinations, vaccines, and bloodwork.
- Lead clinics
Senior Lead, Team Lead, Vet Assistant
ShotVet
Virginia
09.2022 - 01.2025
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular job coaching, feedback, and skill development opportunities.
- Trained new team members by relaying information on company procedures and safety requirements and offering continued support.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Multitasked roles during shifts, moving between customer service, vaccine administration and technician support roles to provide optimal coverage and meet production goals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Collaborated effectively with other vet assistants to streamline daily operations within the work setting.
- Boosted vaccination compliance rates by following up with clients to remind them of upcoming appointments and necessary booster shots.
- Promoted a safe environment for staff, animals, and patients by adhering to strict sanitation protocols in all work areas. This includes following safety protocols for handling and restraining animals, maintaining proper employee training and enforcing employee safety procedures.
- Experience drawing vaccines for the Doctor and administering when directed.
- Experience driving company sprinter vans for 12+ hours across multiple states to provide patient care.
Server, To-Go Cashier, Cook
Mellow Mushroom
Midlothian, VA
06.2017 - 09.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
James River Highschool
Midlothian, VA06-2018
Bachelor of Arts - Film And Video Production
California Baptist University
Riverside, CABachelor of Science - Environmental Science
Longwood University
Farmville, VASkills
- Operations management
- Schedule management
- Client communication
- Animal Care
- Animal Restraint
- Leadership
- Client service
- Client support
- Multitasking Abilities
- Adaptability and flexibility
- Coaching and mentoring
- Medical record-keeping
- Vaccine administration
- Animal behavior
Timeline
Vet Assistant
Vetco Clinics Affordable Pet Healthcare
01.2025 - Current
Senior Lead, Team Lead, Vet Assistant
ShotVet
09.2022 - 01.2025
Server, To-Go Cashier, Cook
Mellow Mushroom
06.2017 - 09.2022
High School Diploma -
James River Highschool
Bachelor of Arts - Film And Video Production
California Baptist University
Bachelor of Science - Environmental Science
Longwood University