Mary Carpenter
Las Vegas,NV
Summary
Experienced Senior Store Manager with extensive background in retail operations, team leadership, customer service excellence, and revenue growth. Proven success in managing daily operations, coaching and developing high-performing teams, maintaining cost controls, and building strong relationships with customers and business partners. Results-driven leader focused on operational efficiency and delivering exceptional service.
Overview
33
33
years of professional experience
Work History
Senior Store Manager
FedEx Office
Las Vegas, NV
05.2009 - Current
- Manage daily store operations including customer service, production workflow, and shipping services
- Coach, train, and develop team members to improve performance and engagement
- Drive year-over-year revenue growth while maintaining supply and labor cost controls
- Oversee inventory management and operational efficiency
- Build strong relationships with property partners, customers, and show managers
- Supervise production processes to ensure orders are completed accurately and on time
- Manage package shipping operations and bag check services, including remote site coordination
- Oversee vendor partnerships including Scootaround, ensuring service standards and property needs are met
Manager
Honey Baked Ham
01.2007 - 01.2009
- Managed daily store operations and customer service standard
- Oversaw staff scheduling, training, and performance management
- Maintained operational efficiency during high-volume seasonal period
Area Coach
Pizza Hut
01.1993 - 01.2007
- Supervised multiple locations ensuring operational consistency and profitability
- Led hiring, training, coaching, and development of team members and management staff
- Managed sales performance, cost controls, and customer service standards
- Built strong customer relationships to drive repeat business
- Awarded Training Coach of the Year for leadership and team development excellence
Education
Bachelor of Arts -
University of Nevada Las Vegas
Las Vegas, NV05-1993
Skills
- Operations Management
- Team Leadership & Development
- Customer Service Excellence
- Sales Growth & Revenue Management
- Cost Control & Inventory Management
- Relationship Building
- Production & Workflow Management
- Hiring & Training
Timeline
Senior Store Manager
FedEx Office
05.2009 - Current
Manager
Honey Baked Ham
01.2007 - 01.2009
Area Coach
Pizza Hut
01.1993 - 01.2007
Bachelor of Arts -
University of Nevada Las Vegas