Mary Carr
Alameda,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Raising Cane's
02.2022 - 07.2023
- Trained new technical trainers to promote consistency in customer service and quality.
- Designed training materials and examinations and facilitated cross-functional training for internal and external individuals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
General Manager
Jersey Mike’s Subs
02.2017 - 03.2020
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
Director of Media Sales/Reservationist
H2O Sports Hawaii
09.2017 - 11.2019
- Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
- Used persuasive, aggressive sales techniques to overcome objections, build relationships, negotiate and close deals.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
Education
Liberal Arts
Kapiolani Community College
05.2019
Skills
- Operations Management
- Customer-Oriented
- Hiring and Training
- Schedule Coordination
Certification
- Google Project Management
Timeline
Restaurant Manager
Raising Cane's
02.2022 - 07.2023
Director of Media Sales/Reservationist
H2O Sports Hawaii
09.2017 - 11.2019
General Manager
Jersey Mike’s Subs
02.2017 - 03.2020
Liberal Arts
Kapiolani Community College