Mary Carrera
Payson,AZ
Summary
Dynamic Funding Specialist with a proven track record at Synchrony Bank, excelling in customer service and problem-solving. Enhanced funding application processes and trained teams, resulting in improved efficiency. Adept at managing complex escalations while safeguarding data privacy, demonstrating strong organizational skills and attention to detail in high-pressure environments.
Overview
33
33
years of professional experience
Work History
Funding Specialist
Synchrony Bank
11.2022 - Current
- Assisted in processing funding applications and verifying eligibility requirements.
- Coordinated communication between applicants and funding organizations for efficient information exchange.
- Supported data entry and maintenance of funding databases to ensure accuracy and compliance.
- Conducted preliminary reviews of funding proposals to identify missing documentation or inconsistencies.
- Engaged in training sessions to enhance knowledge of funding regulations and application processes.
- Demonstrated adaptability by learning new software tools for tracking funding applications effectively.
Escalation Specialist
Synchrony Bank
01.2015 - 11.2022
- Facilitated resolution of complex customer escalations to ensure prompt service recovery.
- Collaborated with cross-functional teams to enhance escalation processes and improve response times.
- Analyzed customer feedback data to identify trends and recommend process improvements.
- Trained team members on escalation protocols, boosting overall team efficiency and performance.
- Led initiatives to reduce escalation rates through proactive communication and customer engagement strategies.
- Monitored key performance indicators related to escalations, providing insights for strategic decision-making efforts.
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Safeguarded customer data privacy through strict adherence to company protocols when working with sensitive information.
Customer Service Representative
Synchrony Bank
02.2014 - 01.2015
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline complaint resolution processes, reducing response times.
- Trained new staff on best practices for customer interaction and system navigation.
- Managed complex account issues, ensuring accurate information and timely follow-up actions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Electrician
United States Naval Service
09.1992 - 09.1996
- Installed and maintained electrical systems in residential and commercial buildings.
- Diagnosed electrical issues using specialized tools and equipment for efficient problem resolution.
- Collaborated with contractors to ensure compliance with local codes and safety regulations.
- Trained junior electricians on best practices and safety protocols in various installations.
- Led troubleshooting efforts for complex electrical problems, improving response times significantly.
- Oversaw maintenance schedules, guaranteeing optimal functionality of all electrical systems within facilities.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
Education
High School Diploma -
Miami Southridge
Miami, FLNo Degree - Electrical, Electronics And Communications Engineering
EM "A" School
Great Lakes, ILNo Degree - Emergency Medicine
Coastal Community Colledge
Jacksonville, NC05-2004
Skills
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 4 in the development of Genius Aid
- Worked with team of 20 in resolution of complaints from customers, bbb and internal.
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Music
- I like working with my hands and fixing things
- I like looking at the stars and learning about constellations
- Playing Sports
- Martial Arts
- Video Gaming
- Animals
Timeline
Funding Specialist
Synchrony Bank
11.2022 - Current
Escalation Specialist
Synchrony Bank
01.2015 - 11.2022
Customer Service Representative
Synchrony Bank
02.2014 - 01.2015
Electrician
United States Naval Service
09.1992 - 09.1996
High School Diploma -
Miami Southridge
No Degree - Electrical, Electronics And Communications Engineering
EM "A" School
No Degree - Emergency Medicine
Coastal Community Colledge
Similar Profiles
TREMEKA NORTHTREMEKA NORTH
Senior Fraud Investigation Specialist at Synchrony BankSenior Fraud Investigation Specialist at Synchrony Bank
Jibril E. HolmesJibril E. Holmes
Customer Service Representative at Synchrony BankCustomer Service Representative at Synchrony Bank
Claudia RamirezClaudia Ramirez
Consumer Banking Specialist at Synchrony BankConsumer Banking Specialist at Synchrony Bank
Zakari HuebnerZakari Huebner
Lead Mechanical Operator at Payson ConcreteLead Mechanical Operator at Payson Concrete
Corey ConwayCorey Conway
Ranch Hand at Patterson's RanchRanch Hand at Patterson's Ranch