Summary
Overview
Work History
Education
Skills
CHILDREN MINISTRY TEACHER
Additional Information
Languages
Timeline
CustomerServiceRepresentative

Mary Carrillo

El Paso,TX

Summary

Passionate and hardworking facilitator seeking a Teacher Position in a classroom environment. Committed to providing students with necessary tools to achieve academic goals, instilling love of learning, and cooperative teamwork.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

HGS
El Paso, Texas (TX)
03.2018 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and delivering outstanding support.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Increased sales by 25% with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Responded to technical support needs. Identifying issues and explaining solutions to restore service and functionality.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.



Customer Service Advocate

G.C Services
El Paso, TEXAS
08.2013 - 12.2017
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Answered average of 70-100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Gained expertise and foundation based on different case scenarios and situations that occur during standard operations to gain valuable insight that aid to problem solving process.
  • Researched arrival and departure times of trailer or aircraft. Explored alternative routing to ensure heavy weight freight shipments delivered by deadline to avoid great loss of revenue.
  • Collaborated with AM and PM Dock Workers, Operations Managers up to Vice President level to seek approval to implement alternative routes to expedite distressed freight.

Substitute Teacher

El Paso Independent Sch District
El Paso, TX
02.2009 - 03.2010
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies needed to achieve functional learning atmosphere.
  • Practiced effective listening to answer student's questions and tailor instruction to meet student needs.
  • Used reasoning to determine best practices for delivering information and providing resources to compliment lesson content.
  • Took notes and prepared reports on school day activities to provide to primary teacher.

Education

Bachelor's Degree - Education

The University of Texas At El Paso
El Paso, TX
05.2021

Associated Degree - Education

El Paso Community College, Verde Campus
05.2009

Administrative Assistant Certificate -

International Business College
03.2001

Skills

  • Enthusiasm for Students and Teaching
  • Excellent Verbal and Written Communication
  • Lesson Planning and Preparation
  • Collaborative and Team-Oriented
  • Record keeping and multitasking
  • Experience with Diverse Student Populations
  • Problem Solving and Critical Thinking
  • Math Education
  • Special Education Support

CHILDREN MINISTRY TEACHER

  • Collaborate with teachers and director to develop a careful and creative program that supports fun, interactive environment for learning and ministry suitable for preschool children.
  • Assisted with planning, organizing, and implementing 2 lessons per week and prepared materials for classroom activities for classes of up to 14 students.
  • Effectively used a broad range of instructional activities designed to promote physical, mental and social development in children such as storytelling, educational games, media, arts and crafts etc..
  • Maintain a clean and tidy classroom consistent with health and safety standards.
  • Organized fundraisers to help raise $100-$1200 for improvement and construction of the building.

Additional Information

Recent graduate with a Bachelor's Degree in Liberal Arts and a major area of concentration in Applied Learning and Math Education. Completed two semesters of Internship at both an Elementary and Middle school, where I assisted the teacher of record with classroom functions, lesson planning and individual and group instruction. Volunteered in after school and weekend programs to provide additional tutoring in Math and Reading for ESL students. Completed 40+ hours observational hours in an inclusive classroom and special education classrooms. Currently enrolled in the Texas Teachers of Tomorrow and pursuing my teacher certification to qualify as a Quick Hire Candidate. I am eager to begin a teaching career, where I can utilize my extensive knowledge and skills attained throughout my college career, traditional classrooms, and tutoring.

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

HGS
03.2018 - Current

Customer Service Advocate

G.C Services
08.2013 - 12.2017

Substitute Teacher

El Paso Independent Sch District
02.2009 - 03.2010

Bachelor's Degree - Education

The University of Texas At El Paso

Associated Degree - Education

El Paso Community College, Verde Campus

Administrative Assistant Certificate -

International Business College
Mary Carrillo