Mary Carter
Babson Park,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
22
22
years of professional experience
Work History
Independent Claims Adjuster
Alacrity Solutions
2020.09 - 2023.10
- Reduced processing time with thorough investigations and documentation of claim details accurately.
- Enhanced workflow efficiency by implementing strategic organization systems that streamlined case documentation retrieval for faster decision-making processes.
- Maintained compliance with industry regulations, staying current on changes in legislation affecting claims procedures.
- Provided consistent follow-up on outstanding case information requests ensuring prompt resolution.
- Built strong relationships with clients through empathetic communication and active listening during the adjustment process.
- Handled a high volume of claims, prioritizing cases based on severity and urgency for optimal resolution.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the claims process.
- Attended industry workshops to stay informed about new developments in insurance laws impacting client needs.
- Utilized advanced software tools to streamline claims management processes, increasing efficiency and productivity.
Cashier/Inside Sales
Quail Creek Plantation
2018.11 - 2020.04
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Human Resource Director
Lake Region Yacht and Country Club
2007.10 - 2018.07
- Processed employee claims involving performance issues and harassment.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
- Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
Customer Service/Inside Sales
Cellynne Corporation
2002.01 - 2007.07
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Managed individual accounts to maintain a level of service important to keep and maintain a great experience with customers.
Education
Associate of Arts - Business Management
Webber International University
Babson Park, FL12.2003
High School Diploma -
Winter Haven High School
Winter Haven, FL06.1978
Skills
- Liability Analysis
- Claims Investigation
- Technical knowledge
- Damage Assessment
Timeline
Independent Claims Adjuster
Alacrity Solutions
2020.09 - 2023.10
Cashier/Inside Sales
Quail Creek Plantation
2018.11 - 2020.04
Human Resource Director
Lake Region Yacht and Country Club
2007.10 - 2018.07
Customer Service/Inside Sales
Cellynne Corporation
2002.01 - 2007.07
Associate of Arts - Business Management
Webber International University
High School Diploma -
Winter Haven High School
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