Summary
Overview
Work History
Skills
Education and Training
Timeline
Generic

MARY MARGARET CARTISANO

Baltimore,USA

Summary

Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep companies running smoothly. Commended for outstanding staff performance to boost company morale and productivity.

Overview

16
16
years of professional experience

Work History

Assistant General Manager

Oakcrest Village, Erickson Senior Living
Baltimore, MD
01.2024 - 09.2025
  • Co-managed approximately 200 staff.
  • Was scheduling manager and responsible for ordering all liquor for the campus.
  • Oversaw cocktail specials and daily operations.
  • Was responsible for oversight of all full time front-of- house staff and their attendance, reports, reviews, and raises.

House Manager

Triple H Enterprise
Baltimore, MD
01.2022 - 01.2023
  • Managed household staff and contractors, household organizing, and upkeep of all vehicles.
  • Created systems for future management.
  • Planned events, coordinated travel, ran errands, and cleaned and managed office spaces.

Pastoral Resident

The Table
Casper, WY
01.2021 - 01.2022
  • Served as operations management.
  • Tended to special events, meal planning, meal prep, and daily routines to keep all things running smoothly.
  • Created organized systems for efficiency and seamless transitions.

Missions Staff/Kitchen Manager for base

Youth With A Mission: An Cuan
Northern Ireland
01.2016 - 01.2020

Company Overview: https://www.ywamrostrevor.org/

  • Ran the kitchen that provided three cooked meals a day.
  • Was responsible for all upkeep and maintenance of a commercial kitchen.
  • Coordinated all meal planning and prepping for guests.
  • Led and trained kitchen staff.
  • Planned and prepped my own catering team for events of up to 250 people.
  • Was responsible for the upkeep and care of dorm and the other residence.

Student Supervisor

Oakcrest Village, Erickson Senior Living
Baltimore, MD
01.2010 - 01.2015

Company Overview: https://www.ericksonseniorliving.com/oak-crest.

  • Started as a teenager and was given multiple growth opportunities.
  • Learned dining and food service operations.
  • Worked in many roles including busser/food runner, floor supervisor, and prep cook.

Skills

  • Leadership Training
  • Conflict Mediation
  • Conflict Resolution
  • Chef Training
  • Kitchen Etiquette
  • Equipment Maintenance
  • Menu Quality
  • Cooking Technique
  • Scheduling Management
  • Liquor Management
  • Event Coordination
  • Catering
  • Social Media Management
  • Administrative Assistance
  • Painting

Education and Training

  • Homeschooled through high school, 2013-2016
  • ServSafe Certified, 2025
  • Leadership Training School, 2017. Second-level course in leadership. Focuses on leading outreaches, small groups, and staff teams, as well as teaching on how to be self-lead well.
  • Forgiveness and Reconciliation Training, 2018. Conference training on multicultural conflict, mediation, and conflict resolution with practical application.
  • Chef Training, 2018. Developing chef training course for professional development, kitchen etiquette, equipment maintenance, menu quality, and cooking technique.

Timeline

Assistant General Manager

Oakcrest Village, Erickson Senior Living
01.2024 - 09.2025

House Manager

Triple H Enterprise
01.2022 - 01.2023

Pastoral Resident

The Table
01.2021 - 01.2022

Missions Staff/Kitchen Manager for base

Youth With A Mission: An Cuan
01.2016 - 01.2020

Student Supervisor

Oakcrest Village, Erickson Senior Living
01.2010 - 01.2015
MARY MARGARET CARTISANO