Healthcare professional committed to nursing leadership with track record of improving patient outcomes and staff performance. Known for enhancing operational efficiencies and implementing best practices. Reliable team collaborator focused on achieving results and adapting to evolving healthcare needs.
Overview
34
34
years of professional experience
Work History
Director of Nursing Quality
Metropolitan Hospital Center
New York, NY
01.2024 - Current
Led nursing staff to enhance patient care quality and safety standards.
Developed and implemented operational policies to optimize workflow efficiency in nursing departments.
Mentored nursing leaders, fostering professional development and succession planning within the organization.
Collaborated with interdisciplinary teams to coordinate patient care initiatives and improve health outcomes.
Analyzed performance metrics to identify areas for improvement and implement strategic action plans.
Directed compliance with regulatory standards, ensuring high-quality care delivery across all units.
Director of Nursing
METROPOLITAN CENTER
New York, NY
10.2011 - 12.2023
Strengthen focus on excellence in a culture that measures quality and continuous improvement of performance to meet the needs and expectations of patients and community.
Improve pressure injuries in the ICU by implementing champions and pressure injury protocol.
Attain Baby Friendly designation, Safe Sleep Gold and Doula accolades for Women and Children services.
Implement fall protocol in Med-surg to decrease the incidences of fall.
Implement Hemorrhage bundle in the Obstetrical service.
Assure that organizational and department policies and procedures are current, appropriate and are followed consistently.
Assures a safe and efficient work environment for employees.
Ensures quality improvement processes are effective in monitoring the quality of care and services rendered with regular dialogue and feedback to employees.
Creates excellence in how customers are served, both internally and externally with staff in implementing lateral mobility in the specialties of Obstetrics and Pediatrics.
Works proactively to resolve complex problems in a timely manner.
Follow-up on corrective actions and evaluate the effectiveness of actions taken.
Partner with the DOH on implementation of standards in the maternity unit to improve maternal and neonatal outcomes.
Partnering with SDOH on Diversity & Equity initiative.
Understands and helps others with the integration of the mission, vision, and values in meeting the strategic goals and operations of the Organization.
Improve access to care using technology integration of Nurse call system, Nview, EMR, PCMH, and partnering with outside community Providers in coordinating care for the Pregnant women and their families.
COMMUNICATION
Demonstrates communication is key in relationships and creates a culture that fosters open, honest and respectful exchange.
Clearly communicates strategic initiatives and direction of the Unit(s) the Nursing department and the Organization.
Acts as a liaison by effectively involving medical staff, other departments and key stakeholders.
Assures availability of staff meetings to promote open, honest and timely communication and provide information.
Effectively communicates information to foster dialogue, shared decision making, collaboration, responsibility and accountability among all employees.
Maintains accessibility for 1:1 communication with staff and provides avenues for appropriate follow-up with employees.
Utilizes teambuilding strategies to promote positive relationships and develop cohesive department work groups.
Openly addresses difficult issues and supports difficult decisions and resolve conflicts.
Integrates values into meetings, education forums, celebrations and other activities as appropriate for employees, and medical staff.
Communicates issues facing the organization in the context of our mission, vision and values to foster a shared sense of purpose.
Expresses compassion through the expression of truth, sensitivity and listening to individuals or groups.
FINANCIAL MANAGEMENT
Assumes responsibility and accountability for fiscal management of specific departments in a collaboration with staff and physicians.
Communicates with staff and colleagues on a consistent basis regarding key financial goals and performance.
Formulates, presents, and defends annual budget (including personnel, supplies, resources, and space) based on assessments of departments’ resources, programs, and projected needs.
Monitors budget, analyzes variances using data and documents justification and takes corrective action to adhere to budget.
Analyzes trends, identifies opportunities and implements changes in systems or technology to improve efficiency, productivity, and decrease costs.
Implements changes in systems, equipment or technology to increase efficiency, safety, productivity, and promote cost containment.
Facilitate implementation of new technology, products, and supplies to provide safe effective services and maximize productivity.
Coordinate staffing, material and equipment needs for the various services.
COMPETENCY
Fosters a positive work environment that promotes mutual respect, participation, growth and effective use of employees’ talent.
Develops, with staff input, appropriate standards of performance (required qualifications, job description, performance standards, and annual competencies).
Holds self and staff accountable for excellence in performance.
Assures timely assessment of employee performance.
Provides mentorship and guidance to new leaders.
Engages staff and others in decision making.
Demonstrates skill in interpersonal communication.
Provides extensive Nursing leadership throughout the continuum of care services (ER, PACU, ICU, Med-surg, Rehab, Staffing office, Off-tour, Interim Chief Nurse x2).
PLANNING
Identifies changes in daily operations that promote mission, vision, values and goals.
Helps others anticipate and understand change by providing relevant information and solicits input in an effective manner with people whom the change affects.
Seeks support, implements and evaluates with others changes in service design.
Establishes and meets timelines established by project teams.
Performs periodic follow-up to assure actual implementation of change and its effect on the organization.
Markets services to internal and external customers.
Creates opportunities for partnership and integration with other departments and entities and community.
Oversaw compliance with healthcare regulations and accreditation standards across departments.
Collaborated with interdisciplinary teams to optimize patient outcomes and care coordination.
Analyzed performance metrics to drive improvements in nursing practices and protocols.
Mentored nursing staff, fostering professional development and enhancing team performance.
Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
Associate Director of Nurses
Metropolitan Hospital Center
New York, NY
09.2003 - 10.2011
Manage all patient care nursing practices for Women and Children’s health care services.
Provide vision and set direction for nursing practices and nursing standards of care.
Partner with the physician leadership and Service Line Administrator to improve patient care services as well as to increase volume via Rapid Improvement Events and Projects.
Develop and implement policies for the Services Line in collaboration with the physician leaders and Service Line Administrator.
Establish Nursing practice for peer Review committee and develop staff competencies in nursing.
Function as the Chief of Nursing during her absence in providing oversight for all clinical practices.
Serve as a mentor, coach to junior and senior level manager for Leadership Development Program.
Responsible for daily clinical and administrative operation for Women’s Health Care Services.
Implemented Rapid HIV testing in the Labor and Delivery Service.
Improve compliance with lead screening for pregnant mother base on DOH requirement.
Establish a breastfeeding program and was instrumental in increasing breastfeeding exclusive rates from 6% - 21%.
Coordinates nursing practices with the Chief of OB/GYN Department.
Developed a task force for marketing the Obstetrical Services along with community outreach activities.
Partnered with hospital police in implementing an infant Security System and program to prevent infant abduction and implanted Family Centered Care in Labor and Delivery and Mother Baby Unit.
Participated in Quality Improvement activities with the physician chief for the service.
Successful led joint commission survey without deficiencies.
Led cross-functional teams to develop and implement strategic initiatives aligned with organizational goals.
Drove process improvements that enhanced operational efficiency and reduced costs significantly.
Mentored junior staff, fostering professional growth and enhancing team performance through knowledge sharing.
Assistant Director of Ambulatory Care
Metropolitan Hospital Center
New York, NY
02.1995 - 01.2003
Supervise Clinical Nursing practice for the entire Ambulatory Care Department.
Interim Acting Nursing Director for Emergency Nursing Services.
Acting Director of preoperative in team designation, inventory of trays/supplies with par level implementation, redirection of leaderships of staff.
Improve lead survey for Pregnant women entering into prenatal care.
Provided nursing leadership for the operating room nurses and preoperative staff.
Led cross-departmental initiatives to enhance operational efficiency and strategic alignment.
Head nurse Educator
01.1992 - 01.1998
Plan and provide an orientation program for clinical nursing staff for all new nursing personnel assigned to women and children services.
Coordinate workshops and daily in-services for OBS nursing staff.
Develop a fetal monitoring strip review educational forum for OBS nursing staff.
Work with staff development in coordinating mock codes.
Collaborate with the head nurse in ensuring all staff are up to date with annual requirements.
Education
Graduate School of Nursing -
Graduate Masters’ Program - undefined
Graduate Bachelors - Health Care Administration
Completed Advisory Board Leadership Development program - undefined
Certified Paralegal - undefined
Pace University
Military Training - undefined
United States Army Reserve
Master of Arts - Health Care Administration
Queens College
Queens, NY
06-2012
Master of Science - Nursing Leadership And Management
Capella University
06-2027
Bachelor of Science - Nursing
Capella University
10-2016
Bachelor of Science - Health Care Administration
Saint Joseph College
Brooklyn, NY
05-1987
Skills
Nurse education and training
Leadership and guidance
Quality improvement
Strong work ethic
Employee coaching
Team supervision
Process improvement
Clinical leadership
Patient safety protocols
Quality improvement initiatives
Accomplishments
Supervised team of [8] staff member
Collaborated with team of 8 in the development of Fall reduction
AchievedPathway to excellence through effectively helping with [writing the quality section
Patient safety, Process Improvement, Ability to work with diverse population
Florence Nightingale
Enjoy yoga, working out at the gym, advocating for elderly seniors who needs assistance communicating with providers in the absence of family.
Work as a paralegal for Newyork City Law department , Enjoy working with Patient Safety and Clinical care Review in recognizing gaps in care and identifying opportunities for improvement , Also was in the United Staes Army reserves for 12 years as an officer providing leadership and Nursing support
Director Of Nursing Practice, Quality, & Education at Vandalia Health System (CAMC)Director Of Nursing Practice, Quality, & Education at Vandalia Health System (CAMC)
Assistant Director of Nursing/Infection Control Practitioner/ Quality Assurance Nurse/Staff Development Coordinator at Fundamental-FairfieldAssistant Director of Nursing/Infection Control Practitioner/ Quality Assurance Nurse/Staff Development Coordinator at Fundamental-Fairfield