Mary Casebolt
Tinker AFB,OK
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Bishop John Carroll Cathedral School
2014.08 - 2023.06
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Responded to inquiries from callers seeking information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Customer Support Representative
Sprint
2004.08 - 2014.03
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Offered assistance in implementing and developing training programs.
Finance Specialist
United States Air Force
2001.11 - 2004.04
- Maintained appropriated funds
- Maintained account records
- Maintained files
- Submitted financial reports
- Provided customer service
- Provided financial analysis for various organizations and vendors
- Certified and processed payment and collection vouchers
- Prepared, verified, computed and processed, and audits pay transactions.
- Processed, verified, audits travel claims, estimates travel costs, determines fund availability, and performs follow-up on outstanding travel orders for travelers.
Education
Associate of Science - Business
Rose State College
Midwest City, OK12.2014
Skills
- Document Retrieval
- Meeting Minutes
- Labor Relations
- Employee Training
- Excel Spreadsheets
- Records Management Systems
- Account Balancing
- Mail Management
- Advanced MS Office Suite Knowledge
- 10-Key Proficiency
- Data Entry Documentation
- Customer Service
- Cash Deposit Preparation
- Database Administration
- Internal Communications
- Records Preparation
- Phone Call Answering
- Technical Support
- Account Reconciliation
- Office Equipment Maintenance
- Office Management
- Microsoft Office
- Records Management
- Administrative Support
Additional Information
5 point Veterans Preference
Timeline
Administrative Assistant
Bishop John Carroll Cathedral School
2014.08 - 2023.06
Customer Support Representative
Sprint
2004.08 - 2014.03
Finance Specialist
United States Air Force
2001.11 - 2004.04
Associate of Science - Business
Rose State College
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