Mary Cate DeBardeleben
Birmingham
Overview
3
3
years of professional experience
Work History
Customer Solutions Specialist
Coca-Cola UNITED
06.2023 - Current
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Managed 100+ customer calls daily including: orders, service tickets, and customer complaints throughout the Coca-Cola United territory.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Escalated customer issues to management for appropriate action to be taken.
Dental Assistant
Dr. Clark Thomas Pediatric Dentist
04.2022 - 06.2023
- Assisted Dr. Thomas in OR at Children’s Hospital by providing needed medical instruments during procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference for all dental hygienist.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
Waitress
Niffer’s Restaurant
09.2021 - 04.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School -
Vestavia Hills High School
05-2019
Auburn University
Skills
- Strong communication skills
- Leadership
- Goal setting and achievement
- Multitasking
Timeline
Customer Solutions Specialist
Coca-Cola UNITED
06.2023 - Current
Dental Assistant
Dr. Clark Thomas Pediatric Dentist
04.2022 - 06.2023
Waitress
Niffer’s Restaurant
09.2021 - 04.2022
High School -
Vestavia Hills High School
Auburn University
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