Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

MARY CATHERINE JARVIS

Austin

Summary

Dynamic Enterprise Value Consultant at SOCi, Inc. with a proven track record of generating $12M in pipeline through strategic business cases. Expert in aligning technical solutions with business objectives, leveraging assertive communication and proficiency in Salesforce to drive impactful results and enhance client engagement.

Overview

15
15
years of professional experience

Work History

Enterprise Value Consultant

SOCi, Inc.
04.2024 - Current
  • Helped generate $12M in pipeline by building clear business cases that showed execs the upside and tradeoffs of moving forward.
  • Met with enterprise prospects to learn what they were trying to achieve, then mapped how our platform could help them get there-with real-world outcomes.
  • Created data-backed business reviews that surfaced areas to improve, highlighted missed opportunities, and forecasted possible gains.
  • Worked closely with product, marketing, and customer success as part of a cross-functional 'Value Selling' group to define what mattered most to buyers and make sure our messaging reflected that.
  • Presented ideas and insights to C-level leaders, translating product capabilities into impact they could see on a P&L or team performance.
  • Built simple ROI models and value snapshots that helped grab executive attention early-and scaled them into full business cases when deals advanced.

Solutions Architect

SOCi, Inc.
10.2022 - 04.2024
  • Proven ability to align technical solutions with strategic business objectives, ensuring that proposed solutions not only meet technical requirements but also deliver tangible business value.
  • Collaborates with diverse teams, including executives, sales, marketing, and technical teams, to understand business needs and translate them into actionable plans and solutions.
  • Demonstrated expertise in developing compelling value propositions, illustrating the potential return on investment for proposed solutions and articulating their business impact.
  • Effectively engages with customers to understand their unique challenges, build trust-based relationships, and deliver tailored solutions that address their specific business goals and pain points.
  • Excellent presentation and communication skills, with the ability to effectively convey complex technical concepts to non-technical stakeholders, articulate value propositions, and influence decision-making at all levels of the organization.

Sr. Manager of Partner Success

CareerPlug
Austin
05.2021 - 10.2022
  • Set the strategy for retaining base of partners and driving adoption with over 300 Franchise systems.
  • Meet with decision makers within partner network to understand opportunities and create strategic growth plans to ensure a productive partner relationship.
  • Present service offerings to new and existing partners positioning new product launch and price increase as value-add and business essential to grow and retain customers.
  • Developed a playbook for a one-to-many success model, including onboarding partners successfully to drive retention and increase adoption resulting in over $13,000 MRR expansion revenue each month.
  • Drive quarterly team KPIs based on company's growth objectives, benchmarked previous performance, track weekly progress against the goals, and create action plans to ensure we meet intended outcomes.
  • Work with Product Marketing and Sales leadership to price new plans and create go-to-market strategies.
  • Grew and maturing the Partner Success department within the Sales organization from 3 to 8 people, by understanding the needs of the team and creating plans to meet the demand.

Manager of Client Engagement

CareerPlug
Austin
12.2020 - 05.2021
  • Developed plans to execute on the vision and strategy for attaining Gross Retention and Customer Satisfaction goals.
  • Dissected client persona to create a customer journey map for different partner segments and implemented touchpoints to improve client experience designed at increasing retention.
  • Proactively communicated value prop data back to the client base on a recurring basis.
  • Studied and analyzed account data and client feedback to validate that strategic plans are creating the intended outcomes.
  • Detected early signals of at-risk churn and collaborated with other teams to intervene using tech-driven engagements, also ensuring preventative touchpoints are put in place to mitigate future churn risk.

Client Success Manager, Team Lead

CareerPlug
Austin
01.2017 - 12.2020
  • Responsible for retaining ~65 of highest paying clients with ARR of over $1.2 million dollars.
  • Created and enacted strategic success plans with each partner to increase product engagement.
  • Used Gainsight business review models to conduct regular business reviews.
  • Reached subject matter expert status on software and integrations.
  • Conducted client segmentation and prioritization to forecast opportunity and risk.

Account Manager

Affinity Solutions, Inc.
New York
03.2015 - 08.2016
  • Managed three white label products providing templated websites to 300+ financial institutions.
  • Authored specification documents establishing user workflows, training materials and product specifications.

Digital Marketing Coordinator

TheBlaze LLC
New York
10.2012 - 07.2014
  • Coordinated the creation and implementation of internal promotional emails sent to over 1 million subscribers.
  • Analyzed email trends and user behavior to create targeted, user-specific emails to both retain existing subscriber base and increase subscriber engagement.

Executive Assistant, Affiliate Marketing Department

Premiere Radio Networks
New York
08.2010 - 10.2012
  • Executive Assistant to the President.
  • Executed various projects including daily reports from radio research databases to gauge listenership; updated web content for the network's shows, and tracked changes in the monthly affiliate counts.
  • Performed research and presented reports based on various radio-centric measures which were used in reviewing a radio program or station's effectiveness to reach a certain audience demographic.

Education

B.S. - Applied Learning and Development, English

The University of Texas At Austin
Austin
05.2010

Skills

  • Proficient in Microsoft applications (Word, Excel, PowerPoint)
  • Proficient in Google Drive applications
  • Experience with HubSpot
  • Experience with Zendesk
  • Experience with Gainsight
  • Experience with SalesForce
  • Experience with Pendo
  • Experience with Asana
  • Experience with Jira
  • Experience with Trello
  • Experience with Product Board
  • Experience with Miro
  • Leadership Development
  • Assertive Communication Skills
  • Leadership Development (John Maxwell)
  • 7 Habits of Highly Effective People
  • Demo2Win! Certified

Awards

  • Solutions Team Player Award (SOCi 2023).
  • Largest Finserv Deal (SOCi 2023).
  • Core Value Award: Communicate Openly (CareerPlug 2019).
  • Core Value Award: Bring Your Best (CareerPlug 2018).

Timeline

Enterprise Value Consultant

SOCi, Inc.
04.2024 - Current

Solutions Architect

SOCi, Inc.
10.2022 - 04.2024

Sr. Manager of Partner Success

CareerPlug
05.2021 - 10.2022

Manager of Client Engagement

CareerPlug
12.2020 - 05.2021

Client Success Manager, Team Lead

CareerPlug
01.2017 - 12.2020

Account Manager

Affinity Solutions, Inc.
03.2015 - 08.2016

Digital Marketing Coordinator

TheBlaze LLC
10.2012 - 07.2014

Executive Assistant, Affiliate Marketing Department

Premiere Radio Networks
08.2010 - 10.2012

B.S. - Applied Learning and Development, English

The University of Texas At Austin

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