Summary
Overview
Work History
Education
Skills
Timeline
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Mary Chan

Lebanon,Tennessee

Summary

Accomplished Merchandise Manager with experience in retail setting. Areas with of expertise include sales employee management.

Effective project leader and problem-solver with a hardworking mentality. Seeking to apply expertise and experience to take on a new challenging role.

Overview

19
19
years of professional experience

Work History

FC Associate

Amazon
07.2021 - Current
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Selected packing materials based on size, quantity and fragility of package contents.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Read and analyzed work orders to verify consistency with merchandise information.
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Cross-trained new associates on picking and filling orders for warehouse products.
  • Picked and packed order items.

Merchandise/Operations Manager

Hudson Group Inc.
09.2016 - 10.2021
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Arranged consistent shelves, bins and racks at 18 locations by following established planograms.
  • Oversaw inventory counts each day to maintain stock records and account for shrinkage.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Executed in-season pricing strategies, promotions and markdowns to reach financial targets.

Supervisor

Hudson Group Inc.
03.2007 - 09.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Audited and documented processes and procedures for new accounts department.

Sales Associate

Hudson Group Inc.
06.2004 - 03.2007
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

High School Diploma -

Stratford High School
Nashville, TN
05.2001

Skills

  • Corrective Containment
  • Forklift Operation
  • Storage Arrangements
  • Vendor Relationships
  • Manage stock levels and make key decisions about stock controls
  • Analyze sales figures and forecast future sales
  • Leadership skills
  • Detail oriented
  • Ability to communicate effectively with customers, peers and management team
  • Ability to multi-task
  • Able to cope under pressure

Timeline

FC Associate

Amazon
07.2021 - Current

Merchandise/Operations Manager

Hudson Group Inc.
09.2016 - 10.2021

Supervisor

Hudson Group Inc.
03.2007 - 09.2016

Sales Associate

Hudson Group Inc.
06.2004 - 03.2007

High School Diploma -

Stratford High School

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Mary Chan