Mary Chandler
Knightdale,NC
Summary
Self motivated professional with business acumen possessing a diverse background in Accounting and Administration encompassing Medical and Business qualities. Able to multi-task and function well in high stressful situations involving time restraints. Attentive to details which denotes accuracy. Able to work well independently or a leader of the team works well as leader and a mentor to train others.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Patient Services & Account Representative
Quest Diagnostics
09.2010 - Current
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients
- Collect and process clinical laboratory clinical testings forms, insurance cards, co-pays to facilitate registration process and prepare patient for scheduled appointments
- Provide patient with after-visit summary and scheduled next appointments to maintain continuous care
- Performed diagnostics clinical testing
- Contacted patients after insurance was calculated to obtain payments.
- Electronically submitted bills according to compliance guidelines.
Financial Services Representative
Fidelity Investments
09.2019 - 01.2020
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Advised clients on favorable investment opportunities to meet established financial goals.
- Managed client financial portfolios to minimize risk and optimize returns
- Monitored changes in financial markets and kept clients informed of latest developments
- Prepared detailed financial reports to monitor and assess portfolio performance
- Advised clients on financial matters and recommended investments
- Prepared company tax returns and other financial filings
Payroll Administrator & HR Generalist I
Five Star Staffing & Accounting Recruiters
03.2008 - 08.2010
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Submitted reports on payroll activities.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Created and updated tracking spreadsheets using MS Excel.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Updated and maintained employee records to respond quickly to requests for information.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Processed payroll garnishments such as tax liens and child support
- Managed employee records on database to maintain accuracy and updated information
- Responded to employee inquiries to provide information regarding payroll deductions and related issues
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution
- Trained and mentored new payroll staff to apply best practices and follow department procedures
- Sent bi-monthly reminders for employees to complete and submit time sheets before deadline
- Coordinated with HR personnel to verify accuracy and completeness of employee information
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies
- Completed payroll accurately and timely to meet employee expectations
- Tracked employee vacation, sick and personal time
- Processed timecards and payroll data for team of employees
- Audited timesheets and payroll records for accuracy
- Calculated wages, deductions and bonuses in accordance with company policies
- Updated employee files with new details such as changes in address or salary levels
- Maintained confidentiality of employee records and payroll information
- Performed data entry tasks and maintained accurate records of employee payroll information
- Reconciled payroll discrepancies and responded to inquiries from employees
- Generated reports to track employee time and attendance
- Managed and updated employee benefits information
- Prepared and submitted payroll taxes and reports to regulatory agencies
- Responded to employee questions and requests for information in timely and knowledgeable fashion
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates
- Maintained employee privacy and protected payroll operations by keeping all information confidential
- Processed manual checks for employees in accordance with company policies
- Maintained employee confidence and protected payroll operations by keeping information confidential
- Assisted with recruitment and onboarding of new employees
- Coordinated resolution of payroll discrepancies
Financial Assistant
Accountants On Call
08.2000 - 02.2008
- Minimized financial discrepancies, resulting in increased efficiency and accuracy in financial transactions.
- Revamped organization processes by auditing client checks and cash receipts.
- Performed annual qualitative analyses with In-house software doing conversion period of accounts.
- Reconciled statements and accounts and resolved variances.
Administrator - Business Operations
Fleet Norstar Trust Company
04.1985 - 07.2000
- Maintained and Print Monthly Reports and distribute via courier to branch departments.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Managed day-to-day development issues.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- A/R, A/P, Expense reimbursements, Post to the G/L
- Scheduled Flight Arrangements and maintained Vice President of Controllers daily calendar
- 10 years of analyst experience
Education
Accounting I, II, Trust Operations For Bankers - College Credits
AIB College of Business
Des Moines, IAAssociate of Arts - Baking And Pastry Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO03.2022
No Degree - Accounting Major
Wake Technical Community College
Raleigh, NC09.2005
No Degree - 23 Plus Program Pre - Med Studies
Meredith College
Raleigh, NC03.2005
College Credits - Marketing & Sales
Rochester Business Institute
Rochester, NY09.2000
Skills
- Clinical Data Entry
- Insurance Collaboration
- Operational Requirements
- Updating Customer Accounts
- Administrative Support
- Accounts Payable and Accounts Receivable
- Customer Locating
- Fair Debt Collections Practices
- Customer Advising and Referral
- Negotiation and Resolution
- Patient Account Reviews
- Personalized Financial Reviews
- Microsoft Office
- Time Management
- Categorization and Classification
- Managing Delinquent Accounts
- Problem Identification
- Team Collaboration
- Correspondence Sorting and Filing
- Bookkeeping Procedures
- Hospital Operations
- Insurance Billing
- Organizational Skills
- Overdue Balance Detection
- Electronic and Paper Filing
- Physicians' Orders
- AR Aging Reports
- Denial Appeals Process
- Administration and Management
- Managed Care
- Credit Extension Negotiation
- HIPAA Understanding
- Pleasant Telephone Demeanor
- Till Counting
- Report Generation
- Insurance Company Communication
- Conflict Mediation
- Training and Teaching
- Social Perception
- Sage 50 Accounting Software
- Persuasive Negotiations
- Excellent Judgment
- Letter of Appeal Writing
- File Coordination
- Multifaceted Research
- Enterprise Resource Planning
- Analytical and Critical Thinking
- Payment Solicitation
- Bill Processing
- Delinquent Account Notification
- Verbal and Written Communication
- Terms Review and Enforcement
- Medical Billing
- Service Quality Standards
- Attorney Support
- Patient Care
- Reviewing Patient Information
- Account Resolutions
- Trace Delinquent Customers
- Coordinate Payment Plans
- Payment Processing
- Collections
- Interviewing Abilities
- Regulatory Compliance
- Statement Issuing
- Debt Repayment Negotiation
- Medical Terminology
- Information Updates
- Registration Requirements
- Coordinate Referrals
- Insurance Information Collection
- A/P & A?R
- Accounting I, II
- ADP Payroll
- Reconciliation
- Inventory
Certification
ADP Payroll
Languages
Spanish
Limited Working
Timeline
Financial Services Representative
Fidelity Investments
09.2019 - 01.2020
Patient Services & Account Representative
Quest Diagnostics
09.2010 - Current
Payroll Administrator & HR Generalist I
Five Star Staffing & Accounting Recruiters
03.2008 - 08.2010
Financial Assistant
Accountants On Call
08.2000 - 02.2008
Administrator - Business Operations
Fleet Norstar Trust Company
04.1985 - 07.2000
Accounting I, II, Trust Operations For Bankers - College Credits
AIB College of Business
Associate of Arts - Baking And Pastry Arts
Auguste Escoffier School of Culinary Arts
No Degree - Accounting Major
Wake Technical Community College
No Degree - 23 Plus Program Pre - Med Studies
Meredith College
College Credits - Marketing & Sales
Rochester Business Institute