Mary Chaney-Johnson
Customer Service
Oviedo,FL
Summary
Experienced professional offers over 29 years of extensive experience in customer service, team management, safety protocols, Law Enforcement and Law. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing Flight Attendant position to provide exceptional customer service to travelers.
Overview
35
35
years of professional experience
Work History
Certified Driver Education Instructor
I Drive Smart
Rockville, Maryland
06.2007 - Current
- Explained the rules of the road in detail and demonstrated proper driving techniques.
- Evaluated student's progress during each lesson and documented results in reports.
- Demonstrated defensive driving strategies to help prepare them for real-world scenarios.
- Instructed students on how to properly parallel park, make three-point turns, and back into parking spaces.
- Educated students on traffic laws and regulations in order to promote safe driving habits.
- Ensured that vehicles were adequately maintained before use by inspecting brakes, tires, lights, oil levels.
- Helped build confidence in novice drivers by encouraging positive reinforcement during lessons.
- Maintained detailed records of individual student's progress throughout the course duration.
- Encouraged open communication with parents and guardians regarding student's performance during lessons.
- Conducted mock road tests with each student prior to their official exam date to ensure readiness.
- Presented and explained current driving laws and regulations using specific examples of compliance and non-compliance.
- Led numerous classroom-based driver education classes starting with general driving concepts proceeding to practical specifics.
- Educated students on basic vehicle maintenance such as changing tires and checking oil level as well as electromechanical fundamentals of vehicle operation.
- Managed classroom behavior and attendance in mutually respectful environment, making sure each student experienced full and unhindered learning opportunities..
- Maintained student records detailing progress, attendance and program requirements.
- Crafted lesson plans to meet diverse learning modalities and ensure inclusive learning environment.
- Planned in-class activities, discussions and lectures to increase student comprehension and participation.
- Stressed safe and defensive driving practices in various road conditions using graphic videos to show possible consequences of unsafe practices.
Deputy Sheriff Officer
Montgomery County Sheriff Office
Rockville, MD
08.1998 - 05.2018
- Assisted in the investigation of criminal cases by interviewing witnesses, collecting evidence and preparing reports.
- Participated in patrols, responded to emergency calls and ensured public safety.
- Enforced local laws and ordinances while maintaining order within the community.
- Investigated suspicious activities, apprehended suspects and transported them to jail.
- Provided courtroom security during trials and hearings.
- Monitored traffic violations and issued citations as necessary.
- Conducted surveillance operations to detect criminal activity.
- Protected high-profile individuals from threats or harm.
- Operated a variety of law enforcement equipment such as radios, computers and firearms.
- Responded to domestic disputes and other incidents involving violence or potential danger.
- Provided assistance to victims of crime or natural disasters with medical attention, shelter or food supplies if needed.
- Prepared detailed incident reports that accurately documented all facts related to an event or investigation.
- Attended court proceedings when required in order to provide testimony on behalf of the department.
- Interacted with members of the community in a professional manner while providing education about public safety issues.
- Maintained knowledge of current laws, regulations and procedures related to law enforcement duties.
- Performed administrative tasks such as filing paperwork, updating records and scheduling appointments.
- Assessed potentially dangerous situations before taking action in order to ensure personal safety.
- Attended training sessions in order to stay up-to-date on new developments within the field of law enforcement.
- Developed strategies for apprehending suspects based on information obtained through investigations.
- Arrested and transported suspects or prisoners to jail or court to maintain custody.
- Served warrants, subpoenas and summonses, encouraging adherence to legal proceedings.
- Collected and preserved evidence associated with crimes, supporting investigations
- Patrolled designated area to assist persons in trouble and render other public safety services.
- Conducted preliminary or follow-up investigations of various crimes or other incidents to close open cases.
- Testified in court in connection with criminal prosecutions to support judicial process.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Responded to radio messages or telephone instructions to appear at scenes of disorder or crime.
- Prepared detailed documentation of felony-level property and violent crimes investigations.
- Regulated vehicle flow, at times of emergency or congestion to reduce accidents.
POLICE SERVICE AIDE
Montgomery County Police Department
Rockville, Maryland
08.1989 - 08.1998
- Performed a combination of tasks in the police department to relieve Police Officers of clerical duties: typed and filed police reports, such as accident reports, arrest records, evidence cards, attendance records and schedules
- Fingerprinted citizens for various reasons
- Posted information to police records, utilizing a typewriter and computers
- Provided information to the public over the phone or in person, regarding arrests, missing persons, or other related business
- Operated telephone system; managed information
- Collected and recorded physical evidence recovered from crime scenes by Police Officers.
- Greeted customers and provided assistance with inquiries.
- Provided excellent customer service by answering questions and addressing complaints in a timely manner.
- Operated cash registers accurately to process payments from customers.
- Handled customer complaints professionally while keeping a positive attitude towards them.
Education
Associate of Applied Science - Police Science
Frederick Community College
Frederick, MD12-2032
High School Diploma -
Seneca Valley High School
Germantown, MD06-1982
Skills
- Customer service excellence
- Leadership development
- Compliance
- Computers and Electronics and software
- Communications and Media
- Ability to collaborate with various teams,
- Team management and leadership
- Effective communication
- Conflict resolution
- Cleanliness and organization
- Training program development and implementation
- Adaptability and flexibility
- Ability to deal with managing large groups
- Stress Management
- Special Task Forces
- Safety and Security
- Professional Appearance
- Strong Work Ethic
- Collaborative Team Player
- Emergency Care
- Emergency Response Coordination
- First Aid
- Passenger support
- Public interaction
- Administrative tasks
Languages
English
Native/ Bilingual
Accomplishments
- 4.0 GPA High Honors. Frederick Community College, Frederick, MD — AA Science
- Maryland Police Training Commission Certificate
- Taser International Advance Taser M26/X26 Certification
- Undercover Conceal Carry Training
- Female Enforcer Training
- Emergency Management Institute FEMA Certified
- Information Security Awareness and Training Program (ISATP) Training
- Law Enforcement Prevention and Deterrence of Terrorist Acts Awareness Level Training
- NCIC CN1 Certified (National Crime Information Center)
- Certified First Aide Responder
- METERS (Maryland Electronic Telecommunications Enforcement Resource System) & E*Justice Certified
- Peer Support Team Leader
- Crisis Intervention Team Leader
- Certified Background Investigator
- Certified Applicant Interviewer
References
References available upon request.
Timeline
Certified Driver Education Instructor
I Drive Smart
06.2007 - Current
Deputy Sheriff Officer
Montgomery County Sheriff Office
08.1998 - 05.2018
POLICE SERVICE AIDE
Montgomery County Police Department
08.1989 - 08.1998
Associate of Applied Science - Police Science
Frederick Community College
High School Diploma -
Seneca Valley High School
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