Summary
Overview
Work History
Education
Skills
Timeline
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Mary Chapman

Palmer,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Operations Manager

Spring Market/Brookshires
02.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.

Operations

Mid South Auto Park
03.2016 - 02.2022
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
  • Collaborated with other departments to establish smooth implementation of operational processes and procedures.
  • Followed shipping and receiving procedures for goods and materials.
  • Maintained operations in compliance with federal and state regulations.
  • Inspected vehicles and checked gas, oil and water levels prior to departure.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Customer Service Manager

Walmart
02.2009 - 03.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Education

High School Diploma -

Palmer High School
Palmer, TX

Skills

  • Contract Management
  • Logistics Oversight
  • Health and Safety Compliance
  • Business Planning
  • Organizational Management
  • Inventory Management
  • Performance Monitoring
  • Customer Service
  • Procedure Development
  • Delegation
  • Planning and Implementation

Timeline

Operations Manager

Spring Market/Brookshires
02.2022 - Current

Operations

Mid South Auto Park
03.2016 - 02.2022

Customer Service Manager

Walmart
02.2009 - 03.2016

High School Diploma -

Palmer High School

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Mary Chapman