Mary Chavez
Fort Worth,TX
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
21
21
years of professional experience
Work History
Patient Access Specialist
Health Texas Provider Network
Grapevine, TX
11.2015 - Current
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Contacted insurance companies for patient medical billing operations.
- Facilitated communication between patients and various departments and staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Prepared meeting rooms and materials and recorded important information.
- Produced high-quality communications for internal and external use.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Interacted with customers by phone, email or in-person to provide information.
- Increased team productivity by reorganizing office supplies and protocols.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
- Provided clerical support, addressing routine and special requirements.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Organized company meetings and scheduling for employee team.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts and generated reports for company database.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Eligibility Counselor
Eligibility Consultants Inc
Fort Worth, TX
09.2007 - 11.2015
- Assist in solving any problems that arise within the hospital in a timely manner.
- Educated patients on eligibility and affordability options by offering insightful information.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Performed eligibility assistance, case management, referrals or related function.
- Facilitated referral to community resources to assist with other needs and intricate issues.
- Complied with department, organization and government policies and procedures.
- Uploaded and submitted verification documents and completed applications.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Assessed information gleaned from interviews, educational and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Managed processing of financial assistance and food stamp benefits applications.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Office Manager
Automaxx
Fort Worth, TX
06.2005 - 07.2007
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Compared vendor prices and negotiated for optimal savings.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained computer and physical filing systems.
- Developed standard operating procedures for all administrative employees.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Updated reports, managed accounts and generated reports for company database.
- Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
- Maximized cash flow through optimal billing and collection processes.
- Utilized company's accounting systems to review reports and prepare assessments.
- Delivered performance reviews, recommending additional training or advancements.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
Assistant Manager
Boot Town Western Wear
Fort Worth, TX
10.2004 - 06.2005
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Reviewed sales and gross profit report to assess company efficiency.
- Compiled financial data to comply with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Accounting Clerk
Axis Staffing
Dallas, TX
03.2003 - 09.2004
- Input high volume of monthly invoices with consistent accuracy.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Collected and summarized expenses for profit and loss analysis.
- Maintained accounting records utilizing in-house and client systems.
- Reported financial data and updated financial records in ledgers and journals.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Assisted in review and revision of budgets based on business needs.
- Managed accounts payable and receivables and payroll.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Generated comprehensive reports for senior management, covering key financial metrics.
- Monitored guest ledger, advance deposit ledger and related ledgers to deliver proper internal control.
- Communicated with suppliers to reconcile invoice payments.
- Analyzed and verified employee expense reports for accuracy.
- Balanced and submitted financial reports for review and approval.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Tracked expenses to comply with budgets.
Data Entry Clerk
Axis Staffing
Dallas, TX
09.2002 - 01.2003
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Scanned documents and saved in database to keep records of essential organizational information.
- Accurately handled data entry for clients into company-based software.
- Verified accuracy of computer system information by updating data.
- Corrected data entry errors to prevent duplication or data degradation.
- Coded and processed applications into required electronic formats.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Evaluated source documents to locate needed information.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Added documents to file records and created new records to support filing needs.
- Prepared variety of different written communications, reports and documents.
- Received and processed stock into inventory management system.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Created plans and communicated deadlines to complete projects on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Customer Service Representative
Blockbuster Videos
Dallas, TX
01.2002 - 07.2002
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Recommended accessories and complementary purchases to boost revenue.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions about sizing, accessories and merchandise care.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Maintained records related to sales, returns and inventory availability.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Solved customer challenges by offering relevant products and services.
Office Manager
PG Drywall
Des Moines, Iowa
09.2001 - 01.2002
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Launched quality assurance practices for each phase of development
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed overstocking, restocking and inventory control procedures during shift.
- Defined clear targets and objectives and communicated to other team members.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Maintained store equipment, printers and fax machines.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TX12.2022
Mountain View College
Dallas, TXSunset High School
05.2001
Skills
- Eligibility Determination
- Information Collection
- Insurance Verification
- Medical terminology
- EMR
- Patient Registration
- Front desk operations
- Interpreting physician orders
- Scheduling
- Bookkeeping
- Database administration
- MS Office
- Multitasking Abilities
- Flexible and Adaptable
- Operational leadership
- Cross-functional communication
- Office management
- Records management
- Mail handling
- Performance improvement
- Strategic planning
References
References: Available upon request
Timeline
Patient Access Specialist
Health Texas Provider Network
11.2015 - Current
Eligibility Counselor
Eligibility Consultants Inc
09.2007 - 11.2015
Office Manager
Automaxx
06.2005 - 07.2007
Assistant Manager
Boot Town Western Wear
10.2004 - 06.2005
Accounting Clerk
Axis Staffing
03.2003 - 09.2004
Data Entry Clerk
Axis Staffing
09.2002 - 01.2003
Customer Service Representative
Blockbuster Videos
01.2002 - 07.2002
Office Manager
PG Drywall
09.2001 - 01.2002
Associate of Arts -
Tarrant County College District
Mountain View College
Sunset High School
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