Mary Chocha-muya
Baltimore,MD
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
5
5
years of professional experience
Work History
Associate
Ross Dress For Less
09.2022 - Current
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
Nurse
Government Republic Of Zambia, Ministry Of Health
01.2019 - 12.2021
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
Education
Associate of Science - Nursing
Baltimore City Community College
Baltimore, MDNursing
Eden University
Zambia ,Lusaka10.2018
Skills
- Program Support
- Workplace Safety
- Management Support
- Preparing reports
- ADL Assistance
Timeline
Associate
Ross Dress For Less
09.2022 - Current
Nurse
Government Republic Of Zambia, Ministry Of Health
01.2019 - 12.2021
Associate of Science - Nursing
Baltimore City Community College
Nursing
Eden University