Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Mary Chollette

Denham Springs,LA

Summary

As a Special Needs Care Coordinator my role is both dynamic and fast-paced, demanding a seamless blend of strategic planning and quick problem-solving. By balancing compassion with efficiency, I ensure members receive high-quality, personalized care while maintaining operational excellence. I possess a strong understanding of customer service principles and maintaing high satisfaction levels.


Overview

18
18
years of professional experience
1
1
Certification

Work History

Special Needs Rep Analyst

ABHLA
01.2020 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

Healthcare Consultant

Quality Staffing of America
08.2018 - 01.2020
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers and management, to better understand customer needs and recommend appropriate solutions.

Care Manager/On-call Care Coordinator

Home Care Solutions
07.2007 - 08.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Assessed clients and developed plans to meet needs.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency
  • Client relationship building
  • Client services

Certification

  • SOAR Certification (September, 2019)
  • SOAR Local Lead


SSI/SSDI, Outreach, Access, and Recovery

Timeline

Special Needs Rep Analyst

ABHLA
01.2020 - Current

Healthcare Consultant

Quality Staffing of America
08.2018 - 01.2020

Care Manager/On-call Care Coordinator

Home Care Solutions
07.2007 - 08.2018

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Mary Chollette