Mary-Christine MacDonald

• Resolved customer complaints promptly using effective communication and problem-solving skills.
• Handled returns and exchanges in compliance with company policies and procedures.
• Delivered exceptional customer service to ensure prompt resolution of issues.
• Promoted customer satisfaction through knowledgeable and friendly service.
• Maintained professionalism and composure in high-pressure situations, successfully diffusing tensions.
• Cultivated positive relationships with customers through engaging interactions.
• Provided financial services, including check cashing, money orders, and money transfers via Western Union.

• Processed vendor invoices, ensuring timely payments and accurate record-keeping.
• Maintained precise accounts payable records through accounting software.
• Verified invoice accuracy against purchase orders and receipts to ensure correctness.
• Collaborated with vendors to resolve payment discrepancies efficiently.
• Prepared and distributed weekly payment schedules to relevant departments.
• Managed organized accounts payable files for easy access.
• Handled high-volume invoice processing in compliance with company policies.
• Reconciled vendor statements, promptly identifying and resolving discrepancies.
• 
  

Receptionist

• Greeted visitors and directed them to appropriate departments promptly.
• Managed multi-line phone system, routing calls efficiently to staff.
• Processed incoming and outgoing mail, ensuring timely distribution daily.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Greeted visitors and provided them with assistance.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Sorted incoming mail and directed to correct personnel each day.
• Assisted with special projects assigned by management when required.
• Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
• Performed clerical duties such as filing, photocopying, transcribing, and faxing.
• Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
• Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
• Developed and maintained a filing system for essential documents, improving office organization.
• Greeted customers, answered general questions and directed to appropriate locations.
• Supplied callers with office address and directions, employee email addresses and phone extensions.
• Sorted invoices for accounting department by date stamping and filing by vendor code.

• Fostered a welcoming atmosphere by greeting customers upon arrival.
• Directed phone inquiries to appropriate staff members for efficient resolution.
• Maintained organized filing systems for customer records and sales documentation.
• Ensured professionalism by keeping the reception area clean and orderly.
• Handled high-volume invoice processing while maintaining accuracy and efficiency.
• Reconciled vendor statements and resolved discrepancies to maintain relationships.
• Collaborated with team members to manage workload effectively while meeting deadlines.
• Processed invoices in compliance with company policies and prepared checks promptly.