Mary Christoph
Springfield,MO
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HRA Supervisor
Cox Health
09.2018 - Current
- Implemented new Point of Care processes while troubleshooting the mechanics, systems, and functionality of a new system which streamlined overall process improving wait times by half and shrinking participant assessments from 10-15 minutes to 5-7 minutes
- Managed 20-30 Team Members by supervising daily operations, scheduling shifts, and holding bi-annual compliance training review with strong leadership skills and empathy, resulting in a productive team that has been able to lead members of the community to seek more efficient and effective health care
- Restructured company wide Wellness program to include more than physical wellness by adding more personalized approaches to physical, mental, financial, and spiritual wellness allowing employees to choose the materials, challenges educations and resources that would best fit them.
CSR, Examiner
ExamOne a Quest Company
07.2015 - 07.2018
- Assisted 20-30 life insurance agents place orders for medical assessments of insurance applicants on ExamOne portal ensuring to retain and document all needed demographic information to then diagnose all services that will be needed for insurance application completion
- Called 40-60 insurance applicants daily to schedule insurance exams and other requirements pairing them with the most compatible examiner depending on their availability and services needed, made meticulous notes on desired availability and pertinent information the examiner may need
- Completed Paramedical exams (legal documentation of full medical history) including the collection of biometric measurements, blood draw, and urine collection
- Contributing team member of ExamOne Santa Clara that won Office of the Year, 2 years in a row, a first in company history.
Intern
Palo Alto Medical Foundation
05.2014 - 06.2014
- Exercised blood draw skills including straight needle, WIS, and dermal puncture
- Practiced Patient care skills by providing explanation of procedures including specimen collection and after care instructions
- Mounted own slides for Morphology studies.
Education
Career Readiness Program -
Rubicon programs
Hayward, CA06.2015
Laboratory Program -
Institute for Business & Technology
Santa Clara, CA06.2014
EKG Technician -
Mission Valley ROP
Fremont, CA06.2008
General Education -
Irvington High
Fremont, CA06.2003
Skills
Training and mentoring
Goal-Oriented
Staff Management
Employee Motivation
Complex Problem-Solving
Staff Development
Processes and procedures
Process Monitoring and Improvement
Schedule development
Certification
- Certified Phlebotomy Technician, NCPT, MMCI/NCCT - exp 12/2024
Timeline
HRA Supervisor
Cox Health
09.2018 - Current
CSR, Examiner
ExamOne a Quest Company
07.2015 - 07.2018
Intern
Palo Alto Medical Foundation
05.2014 - 06.2014
Career Readiness Program -
Rubicon programs
Laboratory Program -
Institute for Business & Technology
EKG Technician -
Mission Valley ROP
General Education -
Irvington High