Mary-Claire Avery
Tucson
Summary
Dynamic individual with hands-on experience and talent for navigating challenges. Tech-savvy innovator and detail-oriented individual with hands-on experience in emerging technologies and passion for continuous improvement. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
20
20
years of professional experience
Work History
RESIDENT SERVICES COORDINATOR
The Forum at Tucson
07.2024 - Current
- Developed strong relationships with community partners to enhance available resources for residents.
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
- Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
- Collaborated with maintenance teams to expedite repairs or improvements that positively impacted quality-of-life standards within the community.
PROJECT COORDINATOR
Pascua Yaqui Tribe
05.2023 - 11.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
ADMINISTRATIVE SUPPORT SPECIALIST
Pascua Yaqui Tribe
10.2022 - 03.2023
- Boosted team productivity by organizing workflow, assigning tasks, and monitoring performance.
- Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
- Strengthened internal communication by managing correspondence, distributing information, and maintaining an updated contact database.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Assisted in maintaining a positive workplace environment through active participation in employee engagement initiatives.
- Developed and maintained comprehensive database for tracking project progress, facilitating on-time completion.
PASSPORT ASSOCIATE
Western Passport Center
03.2022 - 08.2022
- Improved passport application processing times by streamlining workflows and implementing efficient document management practices.
- Maintained strict confidentiality when handling sensitive personal information, ensuring compliance with all applicable regulations.
- Assisted applicants in resolving discrepancies on their forms, minimizing delays in the application process.
- Managed crisis situations by coordinating with appropriate authorities and providing timely, accurate information to concerned parties.
- Handled difficult customer inquiries with professionalism and patience, resulting in increased overall satisfaction levels.
- Reviewed photo submissions for compliance with official guidelines, providing feedback as needed to ensure acceptable images were used in passports.
- Ensured accurate issuance of passports by conducting thorough reviews of applicant documentation and verifying personal information.
LOGISTICS CLERK
FLSmidth Mining Company
11.2021 - 01.2022
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Supported warehouse safety compliance by adhering to established protocols and reporting potential hazards promptly.
- Received all warehouse shipments and logged into system, delivering high level of accuracy.
- Prepared comprehensive reports on logistics activities, providing valuable insights for decision-making purposes within the organization.
- Maintained accurate records of inbound and outbound shipments, improving overall supply chain efficiency.
ADJUDICATOR AND DESKTOP SUPPORT
Maximus Inc.
02.2021 - 08.2021
- Ensured accurate determinations with meticulous research and thorough investigation of disputes.
- Continuously updated personal knowledge on relevant laws, regulations, and policies affecting the adjudication process within the jurisdiction served.
- Leveraged strong negotiation skills to mediate disputes between parties and facilitate mutually agreeable settlements where possible.
- Improved claim processing times by implementing efficient workflows and prioritizing urgent cases.
- Streamlined case management processes to expedite resolution times while maintaining accuracy in decisionmaking.
- Evaluated claims by analyzing case files, conducting interviews, and reviewing relevant documentation.
RECEPTIONIST/ADMINISTRATOR
All Faiths Memorial Park
04.2018 - 12.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
COMMANDER'S EXECUTIVE SECRETARY
612th Theater Operations Squadron
01.2005 - 05.2015
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Answered high volume of phone calls and email inquiries.
- Boosted morale within teams by fostering a positive work environment with open lines of communication.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Collated and distributed agendas and minutes for all executive meetings.
- Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
Education
Master of Science - INFORMATION SYSTEMS SECURITY
Colorado Technical University
Colorado Springs, CO05-2006
Bachelor of Science - TECHNOLOGY MANAGEMENT
University of Phoenix
Tucson, AZ02-2001
Skills
- Active listening
- Critical thinking
- Data entry
- Customer service
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Prioritization
- Technical support
- Clerical support
- Filing
- Spreadsheets
- Proofreading
- Record preparation
- Travel planning
Timeline
RESIDENT SERVICES COORDINATOR
The Forum at Tucson
07.2024 - Current
PROJECT COORDINATOR
Pascua Yaqui Tribe
05.2023 - 11.2023
ADMINISTRATIVE SUPPORT SPECIALIST
Pascua Yaqui Tribe
10.2022 - 03.2023
PASSPORT ASSOCIATE
Western Passport Center
03.2022 - 08.2022
LOGISTICS CLERK
FLSmidth Mining Company
11.2021 - 01.2022
ADJUDICATOR AND DESKTOP SUPPORT
Maximus Inc.
02.2021 - 08.2021
RECEPTIONIST/ADMINISTRATOR
All Faiths Memorial Park
04.2018 - 12.2018
COMMANDER'S EXECUTIVE SECRETARY
612th Theater Operations Squadron
01.2005 - 05.2015
Master of Science - INFORMATION SYSTEMS SECURITY
Colorado Technical University
Bachelor of Science - TECHNOLOGY MANAGEMENT
University of Phoenix
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