Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Cobbins

Jacksonville,NC

Summary

Personable, friendly and solution-oriented Call Center Representative/ Food service worker with experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management, and sales. Dedicated to customer loyalty and satisfaction.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Resultscx
Jacksonville, NC
11.2022 - 01.2023
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Food Service Worker

Onslow memorial hospital
Jacksonville, NC
08.2022 - 10.2022
  • Organized take-out orders for customers who requested them.
  • Followed recipes and customer requests to prepare meals.
  • Performed variety of duties related to food service.
  • Received food orders from individuals and explained offerings.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Set up, restocked and cleaned dining areas.
  • Maintained safe food handling practices to prevent germ spread.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.

Team Member

Wendy's
Bakersfield, CA
03.2022 - 06.2022
  • Trained new team members using approved training materials and information.
  • Addressed customer needs, responding to specific requests.
  • Provided customer service support to ensure satisfaction.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Participated in training sessions for new employees when needed.
  • Maintained positive working relationship with fellow staff and management.
  • Collaborated with team members to maximize productivity and efficiency.
  • Maintained a clean and organized work area throughout shift.
  • Rotated through series of different stations based on team needs.
  • Operated cash registers to process payments from customers.
  • Assisted customers with product selection and ordering process.
  • Identified needs of customers promptly and efficiently.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

Cashier

Reading Cinemas
Bakersfield, CA
06.2021 - 08.2021
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Monitored customer order process and addressed customer issues.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained work area and kept cash drawer organized.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Some College (No Degree) - Buisness

Coastal Carolina Community College
Jacksonville, NC

Skills

  • Call Control
  • Customer Relationship Management
  • Technical Support
  • Payment Processing
  • Customer Service
  • Cash Handling
  • Call Center Operations
  • Resolving Issues
  • Call Center Customer Service
  • Problem-Solving Skills
  • Answering Questions

Timeline

Call Center Representative

Resultscx
11.2022 - 01.2023

Food Service Worker

Onslow memorial hospital
08.2022 - 10.2022

Team Member

Wendy's
03.2022 - 06.2022

Cashier

Reading Cinemas
06.2021 - 08.2021

Some College (No Degree) - Buisness

Coastal Carolina Community College

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Mary Cobbins