Summary
Work History
Education
Skills
Timeline
Generic
Mary Cody

Mary Cody

Arlington,TX

Summary

Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.

Work History

Remote Telephone Operator

Excel Telemessaging
  • Gathered and confirmed accuracy of contact information.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Maintained accurate records of calls placed and received.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Processed customer calls by accurately logging all pertinent information with Startel.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.

Telephone Operator

Cadence Communications
  • Gathered and confirmed accuracy of contact information.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Maintained accurate records of calls placed and received.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Processed customer calls by accurately logging all pertinent information with Startel.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.

Education

High School Diploma -

Twenty Nine Palms High School
Twenty Nine Palms California

Skills

Remote cell phone operator thirty five plus years experience

Timeline

Remote Telephone Operator

Excel Telemessaging

Telephone Operator

Cadence Communications

High School Diploma -

Twenty Nine Palms High School

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Mary Cody