Mary Cole
Richmond,Virginia
Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Dedicated Courier enthusiastic about meeting all kinds of people and bringing experience in busy delivery and pickup settings. Knowledgeable in [Area of expertise]. Successful career history comprising more than [Number] years in automobile, motorcycle and bicycle transport. Over [Number] years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Focused Courier with [Number] years of employment. Complies with medical delivery specifications. Promotes sharp communication and time management skills.
Overview
25
25
years of professional experience
Work History
Delivery Courier
Federal Express
09.2004 - Current
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Verified package information to check for accuracy and completeness.
- Contacted customers to confirm delivery details and locations.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
- Delivered packages to customer doorsteps and business offices.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Followed safety procedures and regulations to protect packages and vehicles.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Built professional relationships with customers and business partners to establish trust and credibility.
Security Supervisor
Allied Security
07.1998 - 10.2006
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Collaborated with management to develop security policies and procedures.
- Developed and implemented strategies to prevent and respond to security incidents.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Responded swiftly to security incidents and effectively resolved security issues.
- Supervised team of [Number] security personnel during shift.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Investigated and resolved security breaches to protect organization and corporate assets.
Education
High School Diploma -
Henrico High School
Richmond, VA06.1998
Skills
- Delivery Payment Collection
- Customer Needs Assessments
- Quarterly Reviews
- Safe Vehicle Operations
- International Shipments
- Delivery and Pickup
- Customer Satisfaction
- Customer Experience
- Security Understanding
- GPS and Route Planning
- Hazardous Material Handling
- Hand Trucks
- Safe Driving Practices
- Maintaining Clean Work Areas
Timeline
Delivery Courier
Federal Express
09.2004 - Current
Security Supervisor
Allied Security
07.1998 - 10.2006
High School Diploma -
Henrico High School