Mary Cole
Ridgeway,WI
Summary
Dynamic professional with a proven track record at Arise Virtual Solutions Inc., enhancing customer satisfaction through expert resolution of complex issues and fostering strong relationships. Skilled in utilizing accounting software to streamline processes and increase efficiency. Demonstrates exceptional problem-solving abilities and teamwork, significantly improving operational workflows.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
Miramar, FL
10.2019 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong customer relationships to encourage repeat business.
- Updated system with order specifics and customer details, preferences, and billing information.
Bookkeeper
Stone Dynamics
Martinsville, VA
05.2014 - 10.2019
- Managed payroll processing for staff members.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Resolved billing discrepancies with vendors or customers promptly.
- Reconciled vendor statements to assist in monthly closings.
- Maintained accounts payable and receivable, ensuring timely billing and payment processing.
- Performed financial calculations for amounts due, interest charges and balances.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Processed payroll for employees, including calculating wages, deductions, and issuing payments.
Education
Associates Degree in Accounting - Accounting
National Business College
Roanoke, VA05-1982
Skills
- Account updating
- Scheduling
- Complaint resolution
- Call management
- Email management
- Sales expertise
- Live chat support
- Customer consulting
- System implementation
- Product sales
- Strong teamwork
- POS systems expert
- Punctuality and reliability
- Problem resolution
- Product knowledge
- Follow-up skills
- Product and service solutions
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
10.2019 - Current
Bookkeeper
Stone Dynamics
05.2014 - 10.2019
Associates Degree in Accounting - Accounting
National Business College
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