Mary Coleman
Cathedral City,CA
Summary
Retail Assistant Manager with 30 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure. Accomplished Assistant Store Manager with more than 30 years working in retail sector. Determined and passionate with excellent capabilities in building strong and successful teams. Creates positive working environment and achieves high staff retention rates.
Overview
26
26
years of professional experience
Work History
Business Owner
Clean House Professionals
02.2023 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Assistant Store Manager
TJX Companies
09.2023 - 01.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Assistant Manager
Coach
11.2021 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Store Manager
Tjmaxx
10.2011 - 01.2021
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
- Implemented theft prevention policies to minimize potential stock loss.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Logistics Manager
Target
02.2005 - 09.2011
- Responsible for managing a large team in meeting goals and timelines for the full store merchandise replenishment process
- Ensuring team is motivated and has the tools and training to accomplish goals
- Strategic planning, profitability, and customer service top priorities
- Increased sales revenue by 15% in my first 6 months by improving the overall productivity of team, Took the team score from red to green with in 6 mos
- Increased profitability with a green performance in Risk management
- District trainer for all new Logistics Team Leaders
- Led large teams at new stores with the set up and overall truck/backroom process
- Collaborated with sales floor team to ensure all merchandise was in stock and the inventory number was accurate
- Rollout new programs and procedures providing feedback to refine all new programs
- Represented Target in several community involvement events
- Increased customer service scores by ensuring team was greeting and engaging with customers
- Held the position of acting Store Manager on three occasions working closely with Executive Team and District Manager.
Executive Team Leader - Hardlines
10.2003 - 02.2005
- Ran a successful team for a full store remodel
- Trained and developed employees
- Set up and executed new in stock process
- Increased sales with visual presentation and attention to detail.
Human Resources Manager
03.1998 - 10.2003
- A human resource leader for a large teams, with fluctuating needs
- Spearheaded all HR and staffing projects
- In this role I lead the teams in creating staffing, recruitment, and retention plans
- Ensuring goals were created and exceeded
- Hired, orientated, and trained employee’s
- Key player in major role out- District trainer for this new scheduling program
- District subject matter expert and trainer for new payroll system
- District train the trainer for ongoing development courses
- Responsible for all store special marketing and team building events; from ordering all required materials, staffing set up and take down
- Ensured annual review process executed properly and fairly by all manager
- Partnership with store team for outside community events
- Successful staffing/hiring for holiday season in a hard to hire market by collaborating with local colleges, EDD, outside hiring events, and other Target stores
- Assisted new stores with mass hire events.
Education
High School Diploma -
Calvary Christian School
Yucca Valley, CASkills
- Problem-Solving
- Customer Service and Engagement
- Time Management
- Team Building and Leadership
- Store Organization
- POS Systems
- Employee Scheduling
- Work Planning and Prioritization
- Hiring and Training
- Mentoring and Coaching
- Human resource policies
- Teamwork and Collaboration
Timeline
Assistant Store Manager
TJX Companies
09.2023 - 01.2024
Business Owner
Clean House Professionals
02.2023 - Current
Assistant Manager
Coach
11.2021 - 07.2022
Assistant Store Manager
Tjmaxx
10.2011 - 01.2021
Logistics Manager
Target
02.2005 - 09.2011
Executive Team Leader - Hardlines
10.2003 - 02.2005
Human Resources Manager
03.1998 - 10.2003
High School Diploma -
Calvary Christian School
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