Mary Combs
Sparta
Summary
Respectful Loan Officer with 4 years of hands-on experience evaluating and authorizing various types of loans. Ambitious and equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
4
4
years of professional experience
Work History
Loan Consultant 2
Lendmark Financial
Cookeville
08.2025 - Current
- Developed client relationships to assess financial needs and recommend suitable loan products, enhancing customer satisfaction.
- Assembled complete loan packages and verified documentation for accuracy and compliance with lending policies.
- Processed applications and coordinated status updates with underwriting to expedite approvals.
- Delivered exceptional service standards during flexible night, weekend, and holiday shifts to meet client needs.
Consumer Loan Specialist
Heights Finance
Cookeville
05.2023 - 04.2025
- Managed end-to-end consumer loan processing: collected and documented financial information, verified eligibility, and submitted applications for approval.
- Recommended loan products aligned with clients' needs and explained terms to support informed decisions.
- Supported daily branch operations, met deadlines in a fast-paced environment, and worked flexible schedules.
- Built strong client relationships and maintained accurate records to ensure regulatory compliance.
Deli/Bakery
Walmart
Sparta
04.2022 - 05.2023
- Managed inventory of baking and deli products to ensure optimal stock levels.
- Led staff in production, stocking, and customer service to enhance operational efficiency.
- Supervised staff in production, stocking, and customer service duties.
- Ordered and maintained inventory levels of baking and deli products.
- Addressed customer complaints effectively, improving overall satisfaction.
- Resolved customer complaints in a professional manner.
- Assisted with menu planning decisions based on market trends.
- Checked expiration dates on perishable items to ensure freshness.
- Rotated stock from older to newer product when necessary to ensure quality control standards.
- Served meals to customers in a friendly and courteous manner.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Replenished condiments at customer tables.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Assisted customers in locating products on the shelf or in the backroom.
- Ensured cleanliness of all work surfaces and utensils to promote hygiene.
Education
High School Diploma -
Sylvan Prep Academy
CookevilleSkills
- CIM
- GoldTrack
- Summit
- GTO
- Microsoft
- B2B
- Secured loan
- Personal loan
- Appointment scheduling
- Spreadsheet prep
- Debt management
- Goal-Oriented
- Loan Processing
- Credit evaluation
- Collections proficiency
- Credit analysis
- Loan Servicing
- Team Player
- Excellent communicator
- Excellent time management
- Documentation Review
- Microsoft Word
- Customer Relations
- Team building
- Remote Office Availability
- Problem-solving abilities
- Relationship Building
- Analytical Thinking
- Multitasking
- Teamwork and Collaboration
- Self Motivation
- Active Listening
- Goal Setting
- Reliability
- Friendly, positive attitude
- Teamwork and collaboration
- Excellent communication
- Critical thinking
- Computer skills
- Client relationship management
- Time management
- Inventory management
- Office equipment operations
- Technical support
- Front desk operations
- Schedule management
- Information protection
- Mail distribution
- Documentation and reporting
- Spreadsheet tracking
- Multitasking and prioritization
- Reception desk management
- Data entry
- PC proficient
- Multi-line telephone skills
- Relay hearing-impaired calls
- Office supply inventory control
- Call redirection
- Typing speed
- Phone etiquette
- Basic accounting
- Data inputting
- Greeting and seating clients
Personal Information
Title: LOA N O F F I C E R
Timeline
Loan Consultant 2
Lendmark Financial
08.2025 - Current
Consumer Loan Specialist
Heights Finance
05.2023 - 04.2025
Deli/Bakery
Walmart
04.2022 - 05.2023
High School Diploma -
Sylvan Prep Academy