Mary Compton
Plano
Summary
Customer-Centric Leadership
Experienced in working autonomously within defined parameters and organization policies and budget.
Proficient at coordinating multiple projects and events simultaneously to achieve defined goals.
Expertise in a collaborative approach to systems and process analysis, modification, and implementation for quality outcomes.
Accomplished at developing relationships, internally and externally, to support an organization’s mission.
Expert at public speaking and presenting to audiences of different sizes and various stakeholders, in a variety of settings, to communicate specific messages specific messages
Overview
27
27
years of professional experience
Work History
Assistant Manager
Jockey International, Inc
Allen
10.2023 - Current
- Assisted in managing daily store operations to achieve defined metrics.
- Trained new staff on company policies and customer service standards.
- Managed customer service inquiries and complaints in a timely manner.
Apparel Associate
Walmart
Plano
03.2023 - 10.2023
- Lead associate for the shoe department.
- Replenished merchandise as needed
- Maintained merchandise presentation to company standards
Customer Support - WFH
/Ebay
08.2021 - 12.2022
- Provided education and tech support for users from beginners to long term members.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service
Bed,, Bath and Beyond
Plano
08.2019 - 07.2021
- Lead, front of store customer service
- Use of 10 operations software and apps
- Trained all new employees on customer service
Owner/Operator
Seasons Seminars
Plano
07.1998 - 08.2019
- Manager of operations of a healthcare education company including marketing, customer service, program quality, contractor relationships, and quality improvement
- Lead presenter, adapting format and content to meet the goals of specific target groups Arranged for and coordinated all event spaces where programs were conducted
- Provided direction and approval for all educational content to meet defined goals
- Maintained all documentation for compliance with approving professional development organizations
Education
Master of Science - Long Term Care And Aging Services
University of North Texas
Denton, TXBachelor of Science - Therapeutic Recreation
Texas Woman's University
Denton, TXSkills
- Effective communication
- Problem solving
- Time management
- Task prioritization
- Relationship management
- Multitasking and organization
- Strategic thinking
- Scheduling and planning
- Customer relationship management (CRM)
Custom Section 1
I am a patient of Salience Health. I have had two TMS treatments within the last two years. I can speak from experience, and empathize with new and previous TMS patients. With a background in healthcare, I can comfortably speak with physicians, physician-extenders and other healthcare professionals.
Timeline
Assistant Manager
Jockey International, Inc
10.2023 - Current
Apparel Associate
Walmart
03.2023 - 10.2023
Customer Support - WFH
/Ebay
08.2021 - 12.2022
Customer Service
Bed,, Bath and Beyond
08.2019 - 07.2021
Owner/Operator
Seasons Seminars
07.1998 - 08.2019
Master of Science - Long Term Care And Aging Services
University of North Texas
Bachelor of Science - Therapeutic Recreation
Texas Woman's University