Mary Coney
Miami,FL
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
9
9
years of professional experience
Work History
Shift Manager
Dollar General Store
09.2021 - 06.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Cultivated professional working relationships with peers and supervisors.
- Coordinated project workflows for departments.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Key Holder Supervisor
Dollar Tree
08.2019 - 08.2021
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Reviewed employee performance regularly, offering constructive feedback and coaching for improvement as needed.
- Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.
Shift Leader
Wendys Restaurant
03.2015 - 07.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
GED -
Miami Dade College
Miami, FL04.1997
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Punctual and Reliable
- Workplace Safety
- Flexible Schedule
- Performance reviewing
Timeline
Shift Manager
Dollar General Store
09.2021 - 06.2024
Key Holder Supervisor
Dollar Tree
08.2019 - 08.2021
Shift Leader
Wendys Restaurant
03.2015 - 07.2019
GED -
Miami Dade College