Mary Conklin
Taylor
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Offering reliable and organized approach to office support, with willingness to learn and develop in professional environment. Brings understanding of basic office protocols and key software applications such as Microsoft Office and G Suite. Ready to use and develop organizational and administrative skills in office role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Businesses Office Assistant
Beaumont Health
01.2016 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Staffing Coordinator
United Health Services
09.2015 - 02.2016
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Utilized online applicant tracking system to screen resumes for all job openings.
- Optimized job advertisements to attract diverse talent pools, resulting in increased candidate quality and quantity.
- Facilitated smooth employee transitions with comprehensive onboarding program.
Businesses Office Assistant
Dell Contracted with Oakwood Health System
02.2015 - 09.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
Scheduler/Central Supplies
Whitehall of Ann Arbor
09.2014 - 01.2015
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Facilitated training sessions for junior schedulers, elevating team capabilities and performance.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Receptionist / Secretary
Whitehall of Ann Arbor
05.2013 - 09.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Certified Nurse Assistant
White Hall of Ann Arbor
05.2012 - 05.2013
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
- Contributed to a sanitary environment by adhering to strict infection control protocols when cleaning rooms and equipment.
- Served as a mentor to new staff members, providing guidance and support during their onboarding process.
- Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.
- Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing.
- Educated family members on best practices for home care, empowering them to support the ongoing health of their loved ones.
- Streamlined communication between patients and healthcare providers by serving as an attentive liaison during shift handovers and interdisciplinary meetings.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
High school or equivalent -
Dorsey School Southgate
Southgate, MI12.2007
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Administrative support
- Resourceful
- Office administration
- Prioritizing work
- Mail handling
Certification
CNA
Timeline
Businesses Office Assistant
Beaumont Health
01.2016 - Current
Staffing Coordinator
United Health Services
09.2015 - 02.2016
Businesses Office Assistant
Dell Contracted with Oakwood Health System
02.2015 - 09.2015
Scheduler/Central Supplies
Whitehall of Ann Arbor
09.2014 - 01.2015
Receptionist / Secretary
Whitehall of Ann Arbor
05.2013 - 09.2014
Certified Nurse Assistant
White Hall of Ann Arbor
05.2012 - 05.2013
High school or equivalent -
Dorsey School Southgate
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