MARY COOK

Clearly explained and demonstrated safety and emergency procedures to passengers as well as providing information specific to Falcon 7x, Falcon 8x, Falcon 2000.

Clearly explained and demonstrated safety and emergency procedures to passengers as well as unique features of Global 5000, Global 6000, Challenger 300 and Challenger 650

• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees and payments.
• Prepared weekly employee work schedules for team members.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Collaborated with team members to handle guest requirements from check-in through check-out.

• Set up new flight department on a Global XRS. Attended initial prebuy flight to document cabin discrepancies and insure plane was outfitted to the specifics needs of new owner.
• Established vendor relationships for all cabin needs; IPAD subscriptions, amenities an snacks, dishware, glassware, silverware, bedding and linens.
• Interviewed candidates for maintenance position and effectively hired best candidate.

• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Charter work then hired as second flight attendant for AIG.

Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.

• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.

• Lead flight attendant on GLOBAL 5000 / CHALLENGER 300 AIRCRAFT
• Managed all galley and cabin operational functions for an elite clientele, their guests and charter passengers
• Purchased and provisioned the galley with all food and beverages required for each flight; monitored inventory and responsible for computer and iPad updates as well as updating linens/bedding
• Provided comprehensive services that included meal planning, preparation and service, in-flight safety instructions for each type of aircraft being flown, and all FAA requirements for both domestic and international flights
• Promptly responded to any inquiries or requests by the principal or guests
• Prepared meals and beverages with attention to any dietary restrictions of passengers
• Interacted positively and professionally with all flight crew and pilots
• Ensured the highest standards of responsive, knowledgeable and efficient service to a discerning clientele
• Starting salary $60,000 ending salary $115,000 with an annual 10% bonus.
• Answered passengers' questions and provided solutions to issues arising during flights.

• Coordinated photo shoots for a company that specializes in photo retouching for the cosmetics industry
• Prepared invoices, administered internal accounting and supported sales and design staff
• Provided executive support to the Project Manager and managed select clients.