Mary Cook
OFallon,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dierbergs
02.2021 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Head Cashier-Front End Manager Customer Service
Dierbergs
09.1994 - 02.2021
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Optimized inventory levels at cash wrap stations by regularly restocking supplies and communicating needs to management.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Facilitated and logged store opening, closing, and shift changes.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Managed staffing levels to provide optimal support for cash register operations.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Mentored new team members on sales software system operation.
- Maintained and updated security protocols for front desk operations.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Oversaw cashier operations, bookkeeping and security.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees through day-to-day work and complex problems.
- Evaluated employee performance and made recommendations for improvements.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Recorded financial transactions and performed account reconciliations.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained transaction security by verifying payment cards against identification.
- Maintained accurate records of sales and financial transactions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Not Available - General Studies
Skills
- Customer Relations
- Loss Prevention
- Business Development
- Records Management
- Assignment Delegation
- Workforce Management
- Stock Rotations
- Time Management
- Staff Supervision
- Incident Reports
- Relationship building and management
- Sales Strategies
- Transaction Processing
- Store Opening and Closing
- Records Maintenance
- Customer Service and Engagement
- Human resource policies
- Performance Evaluations
- Strategic Merchandising
- Customer Service Management
- Customer experience
- Issue Resolution
- Pricing and Markdowns
- Mentoring and Coaching
- Team Building and Leadership
- Inventory Control
- Problem-Solving
- Sales Growth
- POS Systems
- Employee Scheduling
- POS systems operations
- Team Management
- Staff Scheduling
- Display Setup
- Store operations
- Goals and performance
- Regulatory Compliance
- Inventory counting
- Motivational Techniques
- Staff Management
- Retail Operations
- Flexible Schedule
- Marketing and Promotions
- Upselling and Cross Selling
- Operations
- Scheduling Coordination
- Order Management
- Shift Scheduling
- Vendor Management
- Process Improvements
- Employee Coaching
- Attention to Detail
- Microsoft Office Suite
- Cost Control
- Work Planning and Prioritization
- Financial Oversight
- Business Forecasting
- Sales Tracking
- Employee Development
- Financial Planning
- Teamwork and Collaboration
- Purchasing and planning
- Human Resources
- Cost Reduction
Certification
Serve Safe
AML Certified
First Aid and CPR/AED
Leadership Training
Timeline
Assistant Store Manager - Dierbergs
02.2021 - Current
Head Cashier-Front End Manager Customer Service - Dierbergs
09.1994 - 02.2021
Bakersfield Community College - Not Available, General Studies