Mary Cook
Scotts Mills
Summary
Resourceful and personable Services Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment. enhancing client satisfaction at Clackamas County through effective service delivery and resolution of complex issues. Skilled in accurate recordkeeping and fostering strong client relationships, demonstrating both hard and soft skills essential for success.
Overview
9
9
years of professional experience
Work History
Services Coordinator
Clackamas County
10.2017 - Current
- Served as a primary point of contact for clients experiencing intellectual and developmental disabilities, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Streamlined service coordination processes for improved team productivity and response times.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
Employment Specialist
United Cerebral Palsy Oregon
04.2016 - 10.2017
- Assisted clients experiencing intellectual and developmental disabilties with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
Education
Bachelor of Arts - History, Political Science
Portland State University
Portland, OR06-2012
Skills
- Telephone communication
- Job development
- Accurate recordkeeping
- Employer outreach
- Client advocacy
- Notetaking and documentation
- Goal setting
- Vocational rehabilitation
- Individualized service plans
- Individualized service planning
- Service monitoring and evaluation
- Employment barriers identification
- Proficiency in office programs
Timeline
Services Coordinator
Clackamas County
10.2017 - Current
Employment Specialist
United Cerebral Palsy Oregon
04.2016 - 10.2017
Bachelor of Arts - History, Political Science
Portland State University
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