Mary Cook
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
17
17
years of professional experience
Work History
Research Associate
Precision Opinion
01.2023 - Current
- Conducting telephone surveys for the CDC in high volume call center, handling aggravated respondents, conducting language line calls with appropriate interpreter, collecting sensitive information with aversions to refusals when appropriate, coding of calls, setting call back appointments when necessary
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns
- Gathered, arranged, and corrected research data
- Conducted interviews with participants to assess eligibility
- Elicited comments from individuals surveyed and accurately recorded comments
- Explained survey objectives and procedures to interviewees
Customer Service
Serena Jade's Fashion and Accessories
05.2019 - Current
- C2C E-commerce Sales Poshmark, Mercari, Depop, and Vinted, sending out customer orders with 5-star service rating, procuring and displaying sale items, listing of items on sales platform, self run
- Delivered services to customer locations within specific timeframes.
- Learned and adapted quickly to new technology and software applications.
Ice Mold Specialist
Premium Ice
10.2014 - 03.2020
- Creating novelty ice, properly packaging items with quality control to be sent to casinos, bars, and other states, working with saws, tools, and machines to create product while maintaining a safe and clean environment
- Managed time efficiently in order to complete all tasks within deadlines.
Loan Associate
EZ Pawn
12.2008 - 03.2010
- Processing customer pawn loans, payday, and title loans, appraising jewelry and other items for loan and sale, cleaning, opening and closing of store, operating register
- Maintained strict confidentiality of records and client information
- Assisted customers in understanding loan terms
- Identified opportunities to cross-sell and upsell products to customers
- Conducted and maintained inventory and set up retail displays to attract guest attention
- Answered product questions using knowledge of sales and store promotions
- Utilized POS system to handle customer cash and credit card transactions.
Education
Some College (No Degree) - Social Work
University of Nevada Las Vegas
Las Vegas, NV01-2014
Associate of Arts -
University of Phoenix
Henderson, NV01.2012
High School Diploma -
Struthers High School
Struthers, OH01.1999
Skills
- Research and analysis
- Telephone surveying
- Participant screening
- Documentation skills
- Data collection
- Product restocking
- Conflict resolution
- Returns processing
- Payment processing
- Inventory management
- Cash management
- Upselling techniques
Timeline
Research Associate
Precision Opinion
01.2023 - Current
Customer Service
Serena Jade's Fashion and Accessories
05.2019 - Current
Ice Mold Specialist
Premium Ice
10.2014 - 03.2020
Loan Associate
EZ Pawn
12.2008 - 03.2010
Some College (No Degree) - Social Work
University of Nevada Las Vegas
Associate of Arts -
University of Phoenix
High School Diploma -
Struthers High School
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