Mary Cooper
Bushnell,FL
Summary
Proven track record in enhancing cleanliness and customer satisfaction, notably with Bac Brevard. Expert in maintaining sanitary environments and adept at handling customer inquiries, showcasing a blend of engaging personality and reliability. Achieved significant improvements in customer service delivery by leveraging skills operation and positive attitude.
Overview
29
29
years of professional experience
Work History
Custodian
Bac Brevard
10.2021 - 10.2023
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds, collecting trash impacting movement flows.
- Fostered safer environment by promptly addressing spillages and potential slip hazards.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Custodian
Bealls Store
01.2021 - 10.2021
- Performed floor sweeping and mopping to maintain cleanliness.
- Maintained cleanliness of bathrooms
- Cleaned glass surfaces.
- Ensured thorough disinfection of all touchpoints.
Bartender
Stakeys
01.2000 - 01.2005
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Customer Service Representative
Citi bank
01.1995 - 01.2000
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly and in appropriate manner.
Education
Clerk Typist - Business
Brewster Technology Center
Tampa, FL07.1990
High school diploma -
Brandon High School
Brandon, FL08.1986
Skills
- Positive attitude
- Handling difficult customers
- Engaging personality
- Cash register operation
- Highly reliable
- Able to bend, squat and reach
- Customer service
Timeline
Custodian
Bac Brevard
10.2021 - 10.2023
Custodian
Bealls Store
01.2021 - 10.2021
Bartender
Stakeys
01.2000 - 01.2005
Customer Service Representative
Citi bank
01.1995 - 01.2000
High school diploma -
Brandon High School
Clerk Typist - Business
Brewster Technology Center
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