Mary Cordova
Stone Mountain,GA
Summary
Experienced professional with a proven track record in customer service, housekeeping, food delivery, construction, and custodial services spanning over two decades. Fluent in both English and Spanish, possessing exceptional communication, organizational, and multitasking skills. Certified in CPR/AED and First Aid. Dedicated to upholding high standards of service, cleanliness, and safety. Recognized for reliability, meticulous attention to detail, and adeptness at thriving in dynamic work settings.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash / UberEATS
06.2021 - Current
- Safely pick up and deliver food and beverage orders promptly and courteously.
- Ensure quality and accuracy of orders and maintain communication with customers.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Custodian
The Landings Golf & Athletic Club
03.2024 - 01.2025
- Maintained cleanliness of restrooms, locker rooms, fitness center, and public areas.
- Supported laundry operations and sanitized gym equipment; ensured a clean and welcoming environment.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Owner/Operator – Residential Cleaning
In His Hands Cleaning Services LLC
05.2023 - 05.2024
- Provided detailed cleaning and organization for homes, apartments, and mobile homes.
- Managed scheduling, supplies, and client communication.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Housekeeper
The Marshes at Skidaway Island
12.2022 - 04.2023
- Performed daily cleaning of resident living spaces to maintain hygiene and comfort.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Environmental Services Technician
Memorial Health University Medical Center
06.2021 - 12.2022
- Cleaned and sanitized hospital areas including patient rooms, ICUs, X-ray/Ultrasound rooms, and pediatric units.
- Maintained patient and hospital confidentiality.
- Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
- Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Customer Service Representative
RADIAL / Adecco
12.2007 - 06.2021
- Assisted customers with troubleshooting, order placement, tracking, and issue resolution.
- Delivered top-tier service in a high-volume call center environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Room Attendant
Sea Island Company
06.2006 - 12.2007
- Cleaned guest rooms, restocked supplies, and ensured excellent guest experience.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
Building Contractor / Business Owner
Cordova Construction
01.2005 - 10.2006
- Managed stucco and tabby construction projects, employee payroll, materials logistics, and contract negotiations.
- Resolved conflicts among team members amicably, promoting a positive work atmosphere conducive to productivity.
- Implemented safety protocols that resulted in a reduction of workplace accidents, fostering a safe working environment for staff members at all times.
- Increased repeat business by consistently exceeding client expectations in both craftsmanship quality and project management expertise.
- Championed sustainable construction practices, incorporating energy-efficient materials and methods to reduce the environmental impact of projects while also providing long-term cost savings for clients.
Housekeeper / Inspector / Interpreter
Jekyll Oceanfront Resort
06.2002 - 06.2006
- Cleaned guest rooms, assisted with room inspections, and translated for Spanish-speaking staff and guests.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Head Cashier & Sales Associate
Bill’s Dollar Store
12.1996 - 06.2002
- Supervised cashiers, managed schedules, handled inventory deliveries, and provided customer service.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
Education
General Educational Development (GED) - undefined
Coastal Pines Technical College
Brunswick, GA06.2008
Skills
- Bilingual: Fluent in English and Spanish
- Customer Service & Call Center Support
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- CPR/AED & First Aid Certified
- Food Safety Certified
- Housekeeping & Sanitation
- Basic Construction & Contractor Management
- Medical & General Interpretation
- Cash Handling & POS Systems
- Laundry & Custodial Services
- Administrative & Office Experience
- Communication & Conflict Resolution
- Transportation & Delivery Logistics
- Safe Sleep Practices for Infants
- Positive attitude
- Customer service
- Attention to detail
- Teamwork and collaboration
- Problem-solving
- Complex Problem-solving
Certification
- CPR/AED/First Aid – June 2024 to Present
- Mandated Reporter – June 2024 to Present
- Safe Sleep for Georgia Babies – June 2024 to Present
- Medical Interpretation – May 2023 to Present
- Food Safety Certification – February 2023 to Present
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Custodian
The Landings Golf & Athletic Club
03.2024 - 01.2025
Owner/Operator – Residential Cleaning
In His Hands Cleaning Services LLC
05.2023 - 05.2024
Housekeeper
The Marshes at Skidaway Island
12.2022 - 04.2023
Delivery Driver
DoorDash / UberEATS
06.2021 - Current
Environmental Services Technician
Memorial Health University Medical Center
06.2021 - 12.2022
Customer Service Representative
RADIAL / Adecco
12.2007 - 06.2021
Room Attendant
Sea Island Company
06.2006 - 12.2007
Building Contractor / Business Owner
Cordova Construction
01.2005 - 10.2006
Housekeeper / Inspector / Interpreter
Jekyll Oceanfront Resort
06.2002 - 06.2006
Head Cashier & Sales Associate
Bill’s Dollar Store
12.1996 - 06.2002
General Educational Development (GED) - undefined
Coastal Pines Technical College
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