Mary Corey
Greenville,NC
Summary
Dedicated Registered Medical Assistant/ AMT certified, skilled with technical, clerical, and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
24
24
years of professional experience
Work History
Medical Support Assistant
Veterans Administration Hospital
Durham, NC
08.2023 - Current
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Updated patient demographic information in the EHR system upon verification of accuracy.
- Ensured that all required documents are completed accurately prior to submitting them to appropriate departments.
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Communicated pertinent information and potential problems to physicians and nurses.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Scheduled appointments for patients via phone and in person.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Verified insurance coverage for treatments prior to appointment confirmation or procedure scheduling.
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
Medical Assistant
Duke Health System
Durham, NC
04.2022 - 08.2023
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Registered new patients into practice management software program accurately entering demographic information.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Responded to patient callbacks and phone-in prescription refill requests.
Personal Care Assistant
Second Chances Home Care
Greenville, NC
09.2021 - 11.2021
- Provided ongoing compassionate patient care for each client.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted with meal planning to meet nutritional plans.
- Reported concerns to nurse supervisor to promote optimal care.
- Liaised with supervisor to review cases and improve care.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Delivery Courier
DoorDash
Greenville, NC
08.2021 - 11.2021
- Documented pickups and deliveries and submitted reports after shift.
- Checked and secured package loads before deliveries.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
Front Desk Receptionist
American Cancer Society/ McConnel-Robb Hope Lodge
Greenville, NC
10.2016 - 08.2019
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Responded to inquiries and room requests made online, by phone or email.
- Signed for packages, recorded deliveries and distributed to personnel.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Answered and directed incoming calls using multi-line telephone system.
- Documented and routed business correspondence to manage office paperwork.
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit.
- Maintained front office cleanliness and organized supplies to increase proficiency in check-in and check-out.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Made travel arrangements and reservations.
- Worked with office manager to attain operational goals.
Case Manager
UNC Health Care System
Morrisville, NC
11.2021 - 03.2022
- Adhered to ethical principles and standards to protect clients' confidential information.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Reviewed treatment plans against individual goals and healthcare standards.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
- Protected patient data in alignment with HIPAA privacy protocols.
Correctional Officer
NC Department of Corrections
Maury, NC
05.2000 - 05.2005
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Inspected cells and conducted random searches of common areas.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Maintained clear and open communications with all facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Applied non-violent response tools and physical restraint during problematic situations.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Nursing Assistant
Golden Living
Greenville, NC
03.2003 - 04.2005
- Engaged with patient family and friends to provide courteous visit experience.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Followed safe lifting techniques and individual resident lifting instructions.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Used mobility devices to transport patients.
- Facilitated games and other activities to engage long-term patients.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Answered patient call signals and signal lights to determine patients' needs.
- Completed daily room cleaning and organizing to provide patients with clean environment.
Education
Associate of Arts - Pre-nursing Studies
Beaufort County Community College
Washington, NC08.2022
Some College (No Degree) - Registered Medical Assistant
Beaufort County Community College
Washington, NC08.2021
Associates Degree in General Education - Nursing
Pitt Community College
Winterville, NC08.2019
Skills
- Advanced anatomy knowledge
- Inventory and supply management
- Understands medical procedures
- Proper sterilization techniques
- HIPAA compliance
- Able to lift [35] pounds
- Medical terminology knowledge
- Valid NC driver's license
- Understand mobility assistance needs
- Phlebotomy
- Stocking supplies
- Cardiac anatomy and physiology awareness
- Certified in Basic Life Support (BLS)
- Communicating with patient families
- Reliable transportation
- Sterile technique
- Clinical applications
- Call Routing
- Mail Sorting
- Clerical Support
- Front Office Management
- Administrative Support
- Correspondence Typing
- Customer Service
- Guest Relations
- Appointment Confirmation
- Package and Mail Receipt
- Scheduling Appointments
- Telephone Etiquette
- Customer Assistance and Interaction
- Listening Skills
- Verbal and Written Communication
- Team Collaboration
- Time Management
Accomplishments
- Averted a potential riot by effectively handling a confrontational situation with other corrections team members.
Affiliations
- Gamma Beta Phi Member, Alumni Association 2015-2018
Timeline
Medical Support Assistant
Veterans Administration Hospital
08.2023 - Current
Medical Assistant
Duke Health System
04.2022 - 08.2023
Case Manager
UNC Health Care System
11.2021 - 03.2022
Personal Care Assistant
Second Chances Home Care
09.2021 - 11.2021
Delivery Courier
DoorDash
08.2021 - 11.2021
Front Desk Receptionist
American Cancer Society/ McConnel-Robb Hope Lodge
10.2016 - 08.2019
Nursing Assistant
Golden Living
03.2003 - 04.2005
Correctional Officer
NC Department of Corrections
05.2000 - 05.2005
Associate of Arts - Pre-nursing Studies
Beaufort County Community College
Some College (No Degree) - Registered Medical Assistant
Beaufort County Community College
Associates Degree in General Education - Nursing
Pitt Community College
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