Mary Cortez

Responsibilities:

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Monitored daily activities and mentoring team members.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed routine store inventories.
• Trained and managed associates in customer service.

Responsibilities:

• Interacting with children and organizing their activities on a day-to-day basis with simple tasks
• Hosting and planning events/parties
• Maintained a clean, attractive store environment that facilitated positive customer experiences.

Responsibilities:

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
• Operating cash registers, managing financial transactions, and balancing drawers.
• Built relationships with customers to encourage repeat business.
• Helped customers locate products and checked store system for merchandise at other sites.
• Restocked shelves to maintain product availability and store appearance.

Responsibilities:

• Answer phone, direct calls, and provide basic company information; mail deliveries/packages.
• Perform clerical duties, take memos, maintain files, and organize documents; photocopy, fax, etc when needed.
• Assist in preparing information and research materials to create and maintain PowerPoint presentations.
• Run errands.
• Manage databases and input information, (Daily).
• Research and gather documentation on company position in the industry.