Mary Cotnoir
ALEXANDRIA,VA
Summary
Proven track record in delivering exceptional customer service and handling sensitive information with discretion, notably at Giant Pharmacy. Adept in multitasking and problem-solving, I excel in dynamic environments, ensuring both efficiency and high-quality care. My strong work ethic and effective communication skills contribute to meaningful customer interactions and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge
Sunrise Senior Living
12.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Babysitter
Various Employers
01.2019 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
Pharmacy Technician Trainee
Giant Pharmacy
10.2023 - 01.2024
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
Camp Counselor
Camp Saint Charles
05.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
Education
High School Diploma -
Mount Vernon High School
Alexandria, VA06.2024
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Exceptional communication
- Hospitality
- Telephone Etiquette
- Problem-Solving
- Team Leadership
- Decision-Making
- Child Supervision
Certification
- CPR and First Aid- May 2023
- Narcan Handling- May 2023
Timeline
Pharmacy Technician Trainee
Giant Pharmacy
10.2023 - 01.2024
Concierge
Sunrise Senior Living
12.2022 - Current
Camp Counselor
Camp Saint Charles
05.2022 - 08.2022
Babysitter
Various Employers
01.2019 - Current
High School Diploma -
Mount Vernon High School