Mary Covert
Jackson,WY
Summary
Hardworking and highly motivated professional with a strong desire to contribute combined knowledge and skills to enhance business performance. Excels as an individual contributor and team player, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Whole Foods Market
11.2023 - 08.2024
- Leveraging skills honed over a decade, expanded operations, increased sales by 20% (YOY), and mentored a team of 10 individuals
- Oversaw daily operations, promotion planning and execution, vendor relations, and customer delight
- Organized company merchandise and displays to increase brand awareness and product sales
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards
- Conducted audits of internal documents to validate transactions and provided financial guidance for resource allocation, inventory control and budgeting.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
Specialty Order Writer
Whole Foods Market Inc
01.2023 - 11.2023
- Maintained accurate records of customer orders, invoices, payments, and returns
- Monitored inventory levels, turnover, and KPIs on >$100,000 COGs
- Worked closely with suppliers to ensure availability of requested materials
- Created custom reports to track orders and sales trends
- Evaluated existing procedures and developed new strategies for improved workflow
- Utilized problem-solving skills to resolve discrepancies related to orders quickly.
Operations Director
Team Pepka | Keller Williams On The Water
02.2022 - 02.2023
- Collaborated with executives to develop and execute strategic business plans
- Maintained high level of understanding of industry standards and trends
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Led, supervised and provided strategic direction for workforce of 9 employees.
Specialty Team Leader
Whole Foods Market Inc
02.2021 - 08.2021
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques
- Worked closely with Regional Coordinators to maintain optimum levels of communication to effectively and efficiently complete projects
- Exceeded goals through effective task prioritization and great work ethic.
Department Director
Jackson Whole Grocer
05.2014 - 02.2021
- Expanded operations in Beer, Wine, & Spirits department, while increasing efficiency, customer satisfaction, and profitability
- Reviewed weekly and monthly budget performance reports, ensuring all departments and agencies operated within allocated budgets and investigated excessive expenses and reporting discrepancies
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Oversaw inventory counts each quarter to maintain stock records and account for shrinkage
- Identified distributor challenges related to corporate service offerings in order to formulate potential solutions
- Consistently produced a sales growth rate of 25%, each year, from 2014-2019
- Ended 2020 with a 164% increase, with no increase of labor
- Took a department that did $1.5 million in sales (2019) to $4.2 million (2020).
Education
High School Diploma -
Woodrow Wilson High School
Long Beach, CA12.2005
Skills
- Operations Management
- Training & Development
- Customer Service
- Communication & Interpersonal skills
- Merchandising
- Strategic Planning
- Organizational Skills
- Analytics
- Financial Management
- Project Management
Certification
- ServSafe
- TIPS
Timeline
Assistant Manager
Whole Foods Market
11.2023 - 08.2024
Specialty Order Writer
Whole Foods Market Inc
01.2023 - 11.2023
Operations Director
Team Pepka | Keller Williams On The Water
02.2022 - 02.2023
Specialty Team Leader
Whole Foods Market Inc
02.2021 - 08.2021
Department Director
Jackson Whole Grocer
05.2014 - 02.2021
- ServSafe
- TIPS
High School Diploma -
Woodrow Wilson High School
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