MARY COWHICK
Wichita,Kansas
Summary
To obtain a career in customer service utilizing previous experience and striving to learn new skills and to be part of a career minded team.
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
11
11
years of professional experience
Work History
Laser Operator
Universal Products
Goddard, KS, USA
08.2022 - 11.2024
- Evaluate and set up machine per project specifications, cut excess material and discard waste and prep material for packaging.
- Assist other departments as needed and perform housekeeping duties at the end of shift.
- Operated advanced laser cutting machines to achieve precise tolerances and high-quality outputs.
- Conducted routine maintenance on laser equipment to ensure optimal performance and minimize downtime.
Cashier/Catering Assistant
McAllister's Deli
Wichita, KS, USA
09.2015 - 03.2021
- Taking orders assuring correct and prompt delivery of their orders while maintaining top notch guest service.
- Assisting Caterer Director in set up, delivery as well as payment collections.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
Patient Services Representative
Kansas Orthopedic Center
Wichita, KS, USA
01.2014 - 06.2015
- Took incoming calls, scheduled appointments, answered client questions as well as medical staff questions, prepared paperwork for upcoming client visits.
- Managed patient scheduling using electronic health record systems to optimize appointment flow.
- Coordinated insurance verification and pre-authorizations to streamline patient admissions.
Education
52D Generator Mechanic -
Kansas Army National Guard
Kansas Newman University
undefined
Butler County Community College
undefined
Cheney Kansas High School
Skills
- Machine operation
- Product packaging
- Fault diagnosis
- Production planning
- Equipment calibration
- Precision cutting
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Laser Operator
Universal Products
08.2022 - 11.2024
Cashier/Catering Assistant
McAllister's Deli
09.2015 - 03.2021
Patient Services Representative
Kansas Orthopedic Center
01.2014 - 06.2015
undefined
Butler County Community College
undefined
Cheney Kansas High School
52D Generator Mechanic -
Kansas Army National Guard
Kansas Newman University
Activities
- Avid Corn hole player
- Arts and Crafts
- Road Trips
- Reading