Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
AssistantManager

Mary Crawford

Lakeside,Tx.

Summary

I am a business professional with over 20 year’s long term experience. I am exemplary in providing quality customer service and additionally well versed with communications in phone/email / chat etiquette. I am capable of leading a team, providing organization and producing positive results. I have exhibited a proven ability to build great rapport with upper management, coworkers, and my customer base. I am equally skilled at following instructions or providing leadership to my team as a dedicated team player. I constantly strive to meet and exceed all tasks required of me. Organized Consultant lends excellent communications skills to assessment and deployment initiatives. I am a strong leader with a knack for juggling intricate technological, regulatory and needs-based roadblocks. Hands-on in assessments and focused on spearheading key analyses with progressive understanding.

Accomplishments I am proud of include:


-excellent managerial skills in office or performing online virtual assistant responsibilities!
-High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care.
-Proficiency in business communications understanding that communication is the key to success!
-I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes.
- I am a published writer, a foreign language and body language student.
- I am tech savvy, a self starter and have an impeccable ability to work independently managing time well.
- I pride myself with dedication and maintaining a great work ethic being completely trustworthy.
-I am equally content following direction from supervision, as a team player, as a team leader or in a managerial setting.
- I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible.
- I am an eager and quick study, always up for a new task contributing 100% effort !

Overview

41
41
years of professional experience

Work History

Customer Sales Consultant

Tan Physics
Lithia Springs, GA
04.2018 - Current
  • Established quality standards and performed work according to project schedules.
  • Handled Customer Complaints and issues during project implementation.
  • Placed orders for customer purchases and personal inventory to maintain consistent stock.
  • Kept customer information confidential and handled details accurately.
  • Delivered high level of service to customers in effort to build upon relationships for future.
  • Maintained current knowledge of market trends to help clients feel fashionable and flattered by styles.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.

General Office Manager and Dispatch

Property Protery ? Wall Fixers
Salt Lake City, UT
01.2015 - 03.2022
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Keyed in customer contacts and delivery dates to update details in company databases.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.

Real Estate Assistant

Christopher Ebert
Charlotte, NC
11.2018 - 12.2021
  • Followed up with prospects throughout sales processes to offer assistance. Maintained spreadsheets of property demographic.
  • Organized and maintained systems to track leads coming from social media, website and other funnels.
  • Located potential listings and set up meetings to capitalize on opportunities.
  • Maintained agent contacts database using Salesforce and Constant Contact.
  • Provided quick and accurate calculations for percentages, commissions and discounts.
  • Cold called clients to obtain exclusives.

Team Leader of Quality Assurance Team

Redbeacon
San Mateo, Ca
12.2011 - 12.2014
  • For Three Call Centers via Online Position Organized and directed an exemplary quality assurance team for Redbeacon’s call centers in Atlanta, Manila, and the Home Based Team
  • Design and manage standard procedures, training documentation & reporting guidelines
  • Evaluate and alter or originate scripting materials for professional delivery with positive results
  • Attend and participate in weekly individual W.B
  • For each individual call center
  • Provide individual and professional training for Manila managerial staff and call center agents
  • Plan Itinerary and host weekly meetings with Q.A
  • Team plus calibration meetings with
  • Team Manila
  • Creating organizing and editing daily, weekly, quarterly and agent specific reporting
  • Problem Analysis and Assessment of Agent’s Performance Judgment and decision-making specific agent training and coaching
  • Inside Sales/Customer Support/Online Position Assist customers to book appointments with service pros Expert Knowledge of Web Based Tools Used to Provide Customer Support Successfully Met and Exceeded Monthly Goals Effectively negotiate customer service issues targeting a satisfactory outcome

Business Owner/ Sales Manager

Homestar Homes/ Goldstar Housing/ AAdvantage, Wholesale Homes
Fort Worth, Texas
01.2003 - 10.2011
  • Maintained professional property and manufactured housing sales license and notary license
  • Manage sales force and negotiate high end sales on a extremely successful level
  • Establish a great rapport with all clients, closing sales, exploiting finance opportunities and closing docs.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Administered annual operating and capital budget to facilitate profitability.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Handled over $20,000 plus in funds each day in fast-paced sales environment.
  • Initially I became 50% business owner in Sales lot and inventory

Mary Crawford, R&R Realty
Fort Worth, Texas
08.1984 - 12.2003
  • Property Management Management of both white and blue collar apartment home communities
  • Collection of monthly fees with Court eviction handling if and when necessary maintaining high occupancy levels in a soft market period
  • Attend marketing, seminars with specialized training in negotiating all types of sales and training for state and federal housing grants
  • Completing daily, weekly, monthly and annual reports plus budget forecasts
  • Organize community events and functions and create community newsletter .

Education

Licensing Degree For Land Home Sales

Manufactured Housing Licensing
Austin Texas
05.2001

Associate - Business Communications

Tarrant County College
01.1999

Marketing Strategies

Marie Madden Marketing
Fort Worth, TX
05.1982

CPA & Tax Consultant Assistant Manager on the business end. -

St. Mary College
01.1982

Bob Haley’ -

s CPA & Tax School
01.1976

Some College (No Degree) - Business Communications

Tarrant County College District
Fort Worth, TX

Skills

  • Strong work ethic
  • Organized and efficient
  • Management Training
  • Team Leader Capabilities
  • Property management training
  • Customer service training
  • Customer account management
  • Conflict resolution/ 10% Negotiation sill set
  • Sales expertise
  • Self starter with a can do attitude
  • Proficient in
  • Microsoft Office 2007 and 2010
  • Reports and documentation
  • Customer relationship management
  • Quality Assurance
  • Analysis
  • Assessments
  • Employee management
  • Staff management
  • Issue resolution

References

References Mary Crawford, References are available on request.

Certification

  • CSP - Certified Sales Professional
  • Quality Assurance Training - [2011-2014]
  • Business Communications,Red Beacon - 2011
  • Marie Madden Marketing Sales and Marketing 2000
  • Licensed Housing - 2003-2011

Timeline

Real Estate Assistant

Christopher Ebert
11.2018 - 12.2021

Customer Sales Consultant

Tan Physics
04.2018 - Current

General Office Manager and Dispatch

Property Protery ? Wall Fixers
01.2015 - 03.2022

Team Leader of Quality Assurance Team

Redbeacon
12.2011 - 12.2014

Business Owner/ Sales Manager

Homestar Homes/ Goldstar Housing/ AAdvantage, Wholesale Homes
01.2003 - 10.2011

Mary Crawford, R&R Realty
08.1984 - 12.2003

Licensing Degree For Land Home Sales

Manufactured Housing Licensing

Associate - Business Communications

Tarrant County College

Marketing Strategies

Marie Madden Marketing

CPA & Tax Consultant Assistant Manager on the business end. -

St. Mary College

Bob Haley’ -

s CPA & Tax School

Some College (No Degree) - Business Communications

Tarrant County College District

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