MARY CUEVAS
Brooklyn,NY
Summary
Skilled, resourceful and versatile Program Director adept at managing all facets of program operations, including administration and outreach. Well-versed in multitasking to achieve challenging goals.
Overview
6
6
years of professional experience
Work History
Program Director
BHRAGS ALLIANCE
BROOKLYN, NY
11.2023 - Current
- Developed strategic plans to ensure successful program operations.
- Provided leadership in developing innovative approaches to meet program goals.
- Reviewed existing programs and identified areas of improvement or expansion.
- Researched funding opportunities to support program initiatives.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
Director of Social Services
BHRAGS ALLIANCE
BROOKLYN, NY
05.2023 - 11.2023
- Developed and implemented programs to improve quality of life for clients.
- Created and managed budgets for social services department.
- Supervised a team of social workers, counselors and other professionals providing direct services to clients.
- Coordinated with community partners to ensure access to appropriate resources for clients.
- Developed partnerships with local organizations and agencies to expand program offerings.
- Collaborated with other departments within the organization to coordinate efforts towards achieving common goals.
Case Manager Supervisor
BHRAGS ALLIANCE
01.2022 - 05.2023
- Participated in the guidance, development, supervision, and support of case managers
- Developed and implemented supportive and organizational systems for case managers
- Conducted case reviews to track case manager's performance and compliance with company's policy
- Shared strategies and techniques for time management and organizational skills improvement
- Provided consultation to case managers to resolve client's conflicts
- Tracked records through data and created daily, weekly and monthly reports
- Conducted staff supervision meetings, and performance reviews
- Worked collaboratively with Director of Social Services and Program Director.
Case Manager
JCCA
BROOKLYN, NY
03.2020 - 01.2022
- Communicated and cooperated with legal services providers, social services agencies and local judicial systems regarding cases
- Advocated for members and families to coordinate care and navigate resources within the New York system
- Developed appropriate care plans for at-risk individuals and high-risk families
- Maintained records and provided reports on specific deadlines
- Juggled over 30 cases at one time with 94% success rate
- Complied with company's policies, procedures and processes
- Conducted home visits to assure the wellbeing of members
- Documented very interaction in a timely manner and submitted notes to company's software.
Admissions Specialist
Ruxton Manor Care
Baltimore, MD
09.2018 - 03.2020
- Coordinated admissions efficiently by communicating with internal departments and external organizations to obtain records and transfer documentation
- Helped patients with admissions process and adhered to state and federal laws
- Coordinated services with other agencies to ensure clients receive the care needed
- Handled insurance claim duties and verified that each met standards of admissions
- Organized and participated in health fairs to raise awareness of organization's mission and services.
Education
B.S. Sociology & Anthropology -
Towson University
12.2018
A.S. Business Administration -
ASA COLLEGE
12.2016
Skills
- Compliance Management
- Operations Oversight
- Policy and procedure improvements
- Strategic leadership
- Staff Development
- Logistics Management
- Budget Control
Accomplishments
- Star player for the Towson University's Women's Basketball Team
- Team captain for Junior and Senior Year
- Two year academic honor roll for the NCAA
- Two consecutive years Dean's List for the CAA
- Recognized as Outstanding International Student
- Member of the Hispanic association at Towson University
- Head Coach for Exodus NYC AAU Basketball Travel Team
Volunteer Experience
- Towson University Daycare Center
- Exodus NYC AAU Basketball Coach
- My sister' Place Women's Center
- Maryland's Special Olympics
- Helping Hands Shelter
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Program Director
BHRAGS ALLIANCE
11.2023 - Current
Director of Social Services
BHRAGS ALLIANCE
05.2023 - 11.2023
Case Manager Supervisor
BHRAGS ALLIANCE
01.2022 - 05.2023
Case Manager
JCCA
03.2020 - 01.2022
Admissions Specialist
Ruxton Manor Care
09.2018 - 03.2020
B.S. Sociology & Anthropology -
Towson University
A.S. Business Administration -
ASA COLLEGE