Mary Culbert
Citrus Springs
Summary
Dynamic Outbound Sales Specialist with over 5 years of experience in sales and customer relationship management. Proven track record in generating leads and closing sales while providing exemplary customer service. Successfully managed high volumes of interactions, utilizing Salesforce for accurate record-keeping. Specializes in consultative problem solving to meet client needs and drive satisfaction. Ready to leverage expertise to enhance client engagement and revenue for companies seeking growth.
Overview
20
20
years of professional experience
Work History
Outbound Sales Specialist
Katzkin Leather
10.2021 - Current
- Educated and sold Katzkin products to interested consumers through phone, text, chat, and email.
- Assessed customer needs and responded appropriately, effectively serving as a consultative problem solver.
- Managed a high volume of outbound and return calls, chats, and texts.
- Maintained accurate records and meticulously entered customer and order information into sales systems, including Salesforce.com.
- Determined pricing accurately based on product offerings and customization options.
- Delivered exceptional customer service, ensuring a positive experience for all customers.
- Provided support and mentorship to new employees upon request from team leads.
- Provide designs/ options for several government agencies such as the Military and CA Police Departments.
Regional Inside Sales
Decorative Stone Solutions, Inc
08.2016 - 09.2021
- Assisted in negotiating customer pricing and estimating projects to uphold a minimum profit margin for DSS.
- Cultivated and maintained strong relationships with existing clients.
- Identified and prospected new and underperforming clients, expanding the customer base including government agencies, police department/ fire department.
- Facilitated relationship-building with new and existing vendors through site visits and the collection/updating of samples.
- Ensured top-tier clients received an appropriate number of engagements each year, while maintaining updated customer contact information in accounting software.
- Steered orders through the sales cycle, from estimation to invoicing and post-sale follow-up.
- Oversaw and mentored a team of 1-2 direct reports within the Sales Support personnel.
- Played a pivotal role in training and assisting the development of new sales and sales support staff.
- Demonstrated a commitment to professional growth by attending educational workshops and networking events.
- Maintained the website with up-to-date product information and designed galleries by photographing completed job sites and new products.
- Supported the collection of past due payments from clients as required.
Regional Sales Manager
SGN Nutrition
03.2012 - 09.2016
- Championed the success of assigned sales employees through consistent communication, training, strategizing, and incentive programs.
- Collaborated regularly with the Director of Sales and Regional Managers to address recruiting and training needs.
- Conducted thorough sales, location, and employee analyses to drive performance.
- Analyzed and reported on regional sales, vendor, and employee outcomes.
- Spearheaded recruiting efforts through social media and online resources for sales staff in designated regions.
- Managed the recruitment process including interviewing, hiring, scheduling, and training.
- Ensured the accuracy of schedules and compliance with timekeeping procedures among the sales team.
- Reviewed and approved employee hours, commissions, and bonuses.
- Ensured timely follow-up on inquiries from all assigned sales employees.
- Authorized expenses for all sales personnel.
- Operated within the nutritional supplements manufacturing sector.
HOA Manager Assistant
Property Advantage
04.2011 - 12.2012
- Processed daily A/P for over 100 vendors efficiently.
- Posted all receivables and managed weekly deposits with accuracy.
- Maintained constant communication with property owners and tenants to resolve inquiries and issues.
- Produced monthly HOA billing and provided assistance to HOA managers.
Financial Manager Assistant
IPMG
01.2010 - 09.2011
- Compiled and prepared month-end reports for over 50 clients and property owners.
- Processed daily A/P for a large number of vendors.
- Assisted in billing operations and accurately posted all receivables.
- Coordinated monthly HOA meetings, facilitating effective communication among stakeholders.
- Maintained ongoing communication with property owners and tenants to address various concerns.
Accounting Clerk
COMMUNITY FUELS
02.2009 - 01.2010
- Managed the weekly processing of payments and receivables totaling up to $100K, along with deposits of up to $200K.
- Coordinated bank reconciliations across multiple accounts to ensure accurate financial reporting.
- Assisted in payroll processing, handled purchase orders, and addressed various customer and supplier inquiries.
Bookkeeper
SAN DIEGUITO ENGINEERING, INC.
08.2005 - 09.2009
- Compiled and delivered extensive budget reports for Project Managers' review.
- Updated and maintained comprehensive company inventory tracking and backups.
- Prepared detailed proposals for future projects and outlined client agreements.
- Drafted all legal documents, including liens and 20-day notices related to projects.
- Ensured compliance with OSHA requirements and assisted in filing worker’s compensation claims.
- Government billing
- Supported Human Resources in managing employee benefits, overseeing new hires, and processing payroll.
Education
Master of Education - Elementary Education
University of Phoenix
CA05.2008
B.A. - Spanish & Latin American Studies
Rutgers University
New Brunswick, NJ05.2001
Skills
- CRM
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- Salesforce
- QuickBooks
- Sales
- Customer service
- Time management
- Communication skills
- Interpersonal skills
- Organizational skills
LANGUAGES
Spanish (bi-lingual)
Timeline
Outbound Sales Specialist
Katzkin Leather
10.2021 - Current
Regional Inside Sales
Decorative Stone Solutions, Inc
08.2016 - 09.2021
Regional Sales Manager
SGN Nutrition
03.2012 - 09.2016
HOA Manager Assistant
Property Advantage
04.2011 - 12.2012
Financial Manager Assistant
IPMG
01.2010 - 09.2011
Accounting Clerk
COMMUNITY FUELS
02.2009 - 01.2010
Bookkeeper
SAN DIEGUITO ENGINEERING, INC.
08.2005 - 09.2009
B.A. - Spanish & Latin American Studies
Rutgers University
Master of Education - Elementary Education
University of Phoenix