Mary Culbertson

• Improved service desk response time by focusing on unassigned and stale helpdesk tickets and holding team members accountable for resolving submitted tickets
• Established Data Governance Committee dedicated to advancing institutional goals and building a strong culture of data quality, information literacy, commitment to data security, and data-informed decision-making.
• Promoted organizational transparency concerning IT strategy, budget allocation, and project progress updates.
• Fostered cross-functional collaboration by improving department-wide communications and building relationships between disparate IT groups.
• Achieved cost savings through strategic vendor negotiations and management of technology resources.
• Led digital transformation initiatives to modernize business processes and improve overall efficiency.
• Tracked departmental expenditures, project schedules and team performance and progress.
• Reported biweekly to VC of Budget and Finance on in-flight initiatives and upcoming projects.
• Groomed team talents through robust professional development opportunities.
• Supervised multi-functional teams of technology professionals, coders and support experts.
• Determined best methods for IT to support key business objectives.
• Managed financial, operational and human resources to optimize business performance.
• Represented organization at industry conferences and events.
• Oversaw business-wide changes to modernize procedures and organization.
• Identified key operational, strategic, and reputational risks and suggested mitigation strategies.
• Encouraged succession planning to provide continuity of operations during leadership transitions.

• Researched new technologies and chose best options for company priorities and cost-effectiveness.
• Spearheaded cloud migration initiatives, resulting in increased scalability, flexibility, and cost reduction for the organization.
• Championed change management efforts to drive successful implementation of new technologies or processes throughout the organization.
• Led digital transformation initiatives to modernize business processes and improve overall efficiency.
• Designed internal dashboard for at-a-glance system and project status reporting.
• Served as IT Project Manager expert
• Established positive relationships with industry leaders to gain insight into innovations and trends.
• Managed financial, operational and human resources to optimize business performance during COVID

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
• Improved team morale and productivity by implementing comprehensive professional development program.
• Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.

• Identified opportunities for process automation, significantly decreasing manual efforts required during development cycles.
• Streamlined project management processes for increased efficiency in the delivery of high-quality applications.
• Championed the adoption of data-driven decision-making processes, ensuring that development efforts were closely aligned with end-user requirements and business objectives.
• Established effective communication channels between stakeholders, developers, and end-users, ensuring alignment with business objectives.

• Boosted application reliability by implementing rigorous testing standards and quality asssurance protocols.
• Participated in ongoing professional development activities, staying current with industry trends and emerging technologies relevant to applications analysis.
• Reduced downtime and improved system stability with proactive maintenance and troubleshooting.
• Developed seamless integration of applications into existing systems and participated in state-wide integration development group.
• Conducted numerous business process analysis sessions to identify and correct inefficiencies and provide input to a gap analysis for the Banner implementation project
• Cultivated strong relationships with key stakeholders, fostering open communication channels that facilitated efficient problemsolving.
• Assisted in the successful completion of critical projects by providing expert technical guidance on application development best practices.
• Increased end-user satisfaction by providing timely support and resolving technical issues promptly.
• Collaborated with cross-functional teams to develop customized software solutions, driving efficiency improvements across the organization.

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