Mary Currens
Summary
Dynamic professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Pricing Clerk
Kroger
08.2014 - 02.2015
- Streamlined inventory management through accurate labeling of merchandise with correct price tags.
- Reduced instances of customer dissatisfaction stemming from pricing discrepancies through prompt investigation and resolution of reported issues.
- Enhanced customer satisfaction by promptly addressing inquiries about product prices and discrepancies.
- Played an integral role in successful seasonal sales events by ensuring timely implementation of all associated price changes and promotional materials.
- Enhanced overall store appearance by ensuring that all items were properly tagged with up-to-date, accurate price information.
911 Dispatcher
Versailles Police Department
12.2007 - 02.2008
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Page
Lexington Public Library
05.2005 - 12.2007
- Maintained an orderly and welcoming environment through regular shelf-reading and straightening of materials.
- Enhanced patron experience by efficiently shelving and organizing materials according to library classification systems.
- Actively participated in staff meetings and training sessions to continually improve knowledge of best practices in library services.
- Promoted digital literacy among patrons by providing assistance with computer use and other technology-related needs.
- Interacted professionally with diverse populations while addressing their unique needs in a respectful manner.
- Conducted regular audits of library holdings to identify damaged or outdated materials for removal or replacement.
- Collaborated with fellow library staff on inventory management, reducing the number of misplaced or lost items.
- Performed opening and closing procedures as required, safeguarding the security and integrity of the library''s physical space and collections.
- Performed routine clerical tasks including data entry, filing, photocopying, and record keeping, streamlining daily operations.
Library Clerk
Lexington Public Library
05.1999 - 03.2001
- Streamlined circulation processes by efficiently checking items in and out while managing overdue fines, renewals, and holds.
- Contributed to a positive work culture by actively participating in staff meetings, training sessions, and professional development opportunities.
- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
- Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
- Processed library card applications and maintained patron records with accurate contact information.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered patron questions in-person or by phone regarding library services and resources.
Education
Bachelor of Arts - English
University of Kentucky
Lexington, KY05-2010
Skills
- Service excellence
- Results-driven under deadlines
- Attention to detail
- Conflict resolution
- Collaborative teamwork
- Analytical problem-solving
- Effective multitasking
- Customer service assistance
- Strong communication
- Flexible problem-solving
Timeline
Pricing Clerk
Kroger
08.2014 - 02.2015
911 Dispatcher
Versailles Police Department
12.2007 - 02.2008
Page
Lexington Public Library
05.2005 - 12.2007
Library Clerk
Lexington Public Library
05.1999 - 03.2001
Bachelor of Arts - English
University of Kentucky
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